Shanda Schmier, Analytical, results-driven professional with extensive experience in delivering outstanding support to organizations of varying sizes.

About

Solid track record of improving productivity and service quality through strategic planning, resource allocation, and process optimization. Highly organized and customer-focused, with seven years of security clearance and a background in 911 dispatching. Well-versed in managing office operations, streamlining processes, and ensuring seamless day-to-day activities. Adept at utilizing technology and software to enhance efficiency and productivity. Proven ability to communicate effectively, maintain confidentiality, and prioritize tasks to meet deadlines. Committed to maintaining a professional and organized work environment while fostering positive relationships with colleagues, clients, and stakeholders. Seeking to leverage my skills and expertise to contribute to the success and growth of a dynamic organization.

Experience

Idaho National Laboratory

Jan 2022 – Sep 2023

Idaho Falls, ID

Emergency Communications System Administrator (Promoted)

Developed emergency communication applications in accordance with group objectives through research, design, and programming. Enhanced product integration with organizational mission by collaborating with system manufacturers and vendors. Demonstrated a deep understanding of computer-aided dispatch software with three years of experience, alongside five years at Chubbuck Police Department, to effectively program systems for INL's mission and objectives. ● Promoted to system administrator by showcasing extensive expertise in computer-aided dispatch software. ● Enriched user experience and improved productivity through proactive and responsive system enhancements.

Idaho National Laboratory

Dec 2019 – Dec 2022

Idaho Falls, ID

Emergency Communications Fire Alarm and Emergency Dispatcher

Oversaw over 12K alarms on a proprietary fire alarm system. Delivered impeccable regular support to life safety technicians during alarm maintenance and field testing. Maintained a precise record of emergency communications center operations using daily logs and turnover forms. Adhered to established protocols for handling emergency situations and life support professionally. ● Earned Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications to provide critical life-saving guidance during emergency calls. ● Recognized for consistently offering efficient and positive daily support to life safety technicians on the proprietary fire alarm monitoring system.

Idaho National Laboratory

Sep 2016 – Dec 2019

Idaho Falls, ID

Personnel Security Specialist

Supported 750+ employees in clearance paperwork procedures. Conducted assessments and updated senior leadership on the DOE access authorization program. Provided backup assistance to badging offices, issuing HSPD-12 and LSSO badges, verifying security clearances, and managing badge records. ● Achieved "Best Business Practice" and performance awards for seamlessly integrating the clearance process into new hire orientation through effective HR collaboration. ● Engaged with employees at all levels within the lab, from custodians to senior leadership as a clearance subject matter expert.

Bannock County Court Services

Jun 2014 – Sep 2016

Pocatello, ID

Adult Misdemeanor Probation Officer

Managed a caseload of 150+ probationers across various risk levels. Conducted risk and needs assessments to determine suitable supervision levels. Created court-ready progress reports and provided testimony during hearings. Evaluated probationers' supervision requirements and made treatment/service recommendations as necessary. ● Established excellent relationships and rapport with judges, court staff, prosecutors, and defense attorneys while testifying weekly in court about probationer progress. ● Achieved desired behaviors and outcomes by effectively employing incentives and sanctions.

Chubbuck Police Department

Jul 2012 – Jun 2014

Chubbuck, ID

Communications Specialist

Successfully returned to the department due to prior success and alignment with company values. Directed emergency calls to appropriate services (police, fire, medical) based on caller needs. Communicated real-time updates to first responders through electronic, telephone, and radio channels. Conducted training and mentoring for new dispatchers. Rehired by the retired police chief in 2012 for my outstanding track record with the department. ● Demonstrated expertise in efficiently managing administrative duties, including warrant entry, missing person records, and officer report transcription, alongside coordinating emergency assistance and response efforts for police, fire, and EMS. ● Attained Field Training Officer certification, excelling in mentoring and effectively guiding new dispatchers for optimized performance. ● Distinguished as a top performer, fostering strong and collaborative relationships with every team member in the department.

Education

University of Idaho

Master of Public Administration, Anticipated Completion 2024, Public Personnel Administration, Organizational Development and Leadership, Human Resource Development

University of Idaho

– May 2021

Bachelor of Science, Organizational Sciences (Communication Studies Minor)

Shanda Schmier

Analytical, results-driven professional with extensive experience in delivering outstanding support to organizations of varying sizes.

Skills