Shane McNeil

Taborstreet

Jan 2024 – Present

Omaha, NE

Training and Development Specialist

Conducted needs analysis and reviewed training requests to prioritize engagement and maximize development impact. • Facilitated both in-person and virtual training programs on topics such as DiSC, emotional intelligence, conflict resolution, and effective communication. • Managed enrollment and class coordination, including participant logistics and equipment. • Served as system admin for Articulate 360, Freshservice, and SuccessFactors.

Buildertrend

Jul 2022 – Nov 2023

Omaha, NE

Training Specialist

Selected and implemented a new LMS across the entirety of Customer Success and Sales, increasing engagement by 40% and saving $50,000 per year. • Developed and maintained training courses and resources for both new hires and tenured agents. • Hosted in-person and virtual trainings on soft skill and role-based topics. • Conducted Individual Development Plans (IDPs) at the request of managers.

Buildertrend

Aug 2021 – Jul 2022

Omaha, NE

Customer Success Coach

Trained customers on how to maximize their efficiency and productivity with Buildertrend while instilling the value of the product. • Upsold professional services to increase company profits. • Collaborated with other departments to ensure customers’ most pressing issues were resolved. • Troubleshot customer issues and handled difficult escalations with empathy and professionalism.

Toast, Inc

Sep 2019 – May 2021

Omaha, NE

Onboarding Specialist II

Educated and trained clients on optimizing their efficiency and productivity through the use of Toast. • Retained 100% of my clients by nurturing long-term relationships. • Reviewed project scope ahead of installation to understand customer expectations and important details. • Managed the configuration, installation and troubleshooting of applications and software for customers. • Developed employee training initiatives by leveraging industry trends and partnering with managers.

Skills