Shania White

Customer Service Representative

Message

Intro

Parish of Saint Thomas, Jamaica

Customer Service Representative at Sutherland Global Services

Studied All Areas of Business, Communication Skills and Science at Distinction College

Studied All Areas of Business, Communication Skills and Science at Morant Bay High School

Consumer Services

Joined June 1, 2024

Skills

Languages

English

Native or Bilingual

About

Hello, I am Shania White, a Customer Service Representative. I have five (5) years of experience in the customer service field. In terms of my work interests, I'm particularly passionate about providing good customer service. I thrive on customer interaction and problem-solving. I enjoy the challenge of listening to customers' concerns, empathizing with their needs, and finding effective solutions to their issues. One of my key strengths is my strong analytical skills, which I've honed throughout my experience in the customer service field. I'm adept at analyzing data and problem-solving, which has enabled me to provide exception service. Additionally, my ability to communicate effectively and work collaboratively, has been instrumental in driving projects forward. In conclusion, I'm deeply passionate about providing quality service, and I'm excited about the opportunity to excel in this field. I'm committed to continuously learn and grow in my role to make a meaningful impact.

Experience

Sutherland Global Services

May 2019 – Present

6 - 10 South Camp Road. Kingston, Jamaica

Customer Service Representative

▪Managing at least 60+ calls per day ▪Maintaining professional and positive manner to preserve customer loyalty ▪ Identifying and assessing customer needs to achieve satisfaction ▪ Providing technical support

Education

Distinction College

Sep 2017 – Jun 2018

High School Diploma, All Areas of Business, Communication Skills and Science

Morant Bay High School

Sep 2012 – Jun 2017

High School Diploma, All Areas of Business, Communication Skills and Science