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Shania White

Customer Service Representative

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Intro
Parish of Saint Thomas, Jamaica
Customer Service Representative at Sutherland Global Services
Studied All Areas of Business, Communication Skills and Science at Distinction College
Studied All Areas of Business, Communication Skills and Science at Morant Bay High School
Consumer Services
Joined June 1, 2024

Skills

Languages

English
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Native or Bilingual
About
Hello, I am Shania White, a Customer Service Representative. I have five (5) years of experience in the customer service field. In terms of my work interests, I'm particularly passionate about providing good customer service. I thrive on customer interaction and problem-solving. I enjoy the challenge of listening to customers' concerns, empathizing with their needs, and finding effective solutions to their issues. One of my key strengths is my strong analytical skills, which I've honed throughout my experience in the customer service field. I'm adept at analyzing data and problem-solving, which has enabled me to provide exception service. Additionally, my ability to communicate effectively and work collaboratively, has been instrumental in driving projects forward. In conclusion, I'm deeply passionate about providing quality service, and I'm excited about the opportunity to excel in this field. I'm committed to continuously learn and grow in my role to make a meaningful impact.
Experience
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Sutherland Global Services
May 2019 – Present
6 - 10 South Camp Road. Kingston, Jamaica
Customer Service Representative
▪Managing at least 60+ calls per day ▪Maintaining professional and positive manner to preserve customer loyalty ▪ Identifying and assessing customer needs to achieve satisfaction ▪ Providing technical support
Education
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Distinction College
Sep 2017 – Jun 2018
High School Diploma, All Areas of Business, Communication Skills and Science
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Morant Bay High School
Sep 2012 – Jun 2017
High School Diploma, All Areas of Business, Communication Skills and Science