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Shanice Whyte

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About
I am a graduate of the Caribbean Maritime University. I obtained my BSc. Shipping and Logistics: Supply Chain Management. I have 5 years of experience working as a Customer Service Representative in the BPO sector for companies like Global Solution, Collective Solutions, and ItelBPO. Working as a Customer Service Representative I have used CRM software like Asana, Salesforce, Zoho, Monday, Zendesk, SAP, Hubspot and so many more. The quality of service I have provided has been upheld by KPI's and quality assurance surveys. Even though most of my experience doing customer service, I also worked as a Administrative Assistant, Warehouse Clerk, Front Desk and Sales Agent/Telemarketer.
Experience
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Freelancing
Sep 2022 – Present
Remote
Freelance Virtual Assistant
Data Entry Recruiting Calendar Management Book tickets for travel, hotels, cinemas, cafes, restaurants etc. Work with email, social media manager, Answering all-important letters, messages and calls.
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Medical Licensing LLC.
May 2021 – Sep 2022
200 S Park Rd, Ste 450, Hollywood, Florida 33021
Application Specialist
Doing the entire medical licensing application process (new, renewal, expired, or suspended) for doctors in various states in the US.
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Collective Solutions
Oct 2021 – Mar 2022
Hanover, Jamaica
Remote Customer Service Representative
Product Support for Minted. Data Entry Recorded Customer Interaction Ticket Cases for resolution Upsell Process orders, re-shipment, re-orders, refunds, etc. Upheld KPI's The customer did Quality Assurance Survey Phone, email, and chat support simultaneously.
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Radius Global Solution
Feb 2018 – Mar 2020
St.James, Jamaica
Customer Service Representative
Product support for Pizza Hut Inbound Calls Collect payment (Credit card) Data Entry Process order Handle customer inquires Handle irate customers Upheld KPI's