I am a graduate of the Caribbean Maritime University. I obtained my BSc. Shipping and Logistics: Supply Chain Management. I have 5 years of experience working as a Customer Service Representative in the BPO sector for companies like Global Solution, Collective Solutions, and ItelBPO. Working as a Customer Service Representative I have used CRM software like Asana, Salesforce, Zoho, Monday, Zendesk, SAP, Hubspot and so many more. The quality of service I have provided has been upheld by KPI's and quality assurance surveys. Even though most of my experience doing customer service, I also worked as a Administrative Assistant, Warehouse Clerk, Front Desk and Sales Agent/Telemarketer.
Experience
Freelancing
Sep 2022 – Present
Remote
Freelance Virtual Assistant
Data Entry
Recruiting
Calendar Management
Book tickets for travel, hotels, cinemas, cafes, restaurants etc.
Work with email, social media manager,
Answering all-important letters, messages and calls.
Medical Licensing LLC.
May 2021 – Sep 2022
200 S Park Rd, Ste 450, Hollywood, Florida 33021
Application Specialist
Doing the entire medical licensing application process (new, renewal, expired, or suspended) for doctors in various states in the US.
Collective Solutions
Oct 2021 – Mar 2022
Hanover, Jamaica
Remote Customer Service Representative
Product Support for Minted.
Data Entry
Recorded Customer Interaction
Ticket Cases for resolution
Upsell
Process orders, re-shipment, re-orders, refunds, etc.
Upheld KPI's
The customer did Quality Assurance Survey
Phone, email, and chat support simultaneously.
Radius Global Solution
Feb 2018 – Mar 2020
St.James, Jamaica
Customer Service Representative
Product support for Pizza Hut
Inbound Calls
Collect payment (Credit card)
Data Entry
Process order
Handle customer inquires
Handle irate customers
Upheld KPI's