Shanice Whyte

Message

Intro

Kingston, Jamaica

Freelance Virtual Assistant at Freelancing

Joined March 3, 2022

Skills

About

I am a graduate of the Caribbean Maritime University. I obtained my BSc. Shipping and Logistics: Supply Chain Management. I have 5 years of experience working as a Customer Service Representative in the BPO sector for companies like Global Solution, Collective Solutions, and ItelBPO. Working as a Customer Service Representative I have used CRM software like Asana, Salesforce, Zoho, Monday, Zendesk, SAP, Hubspot and so many more. The quality of service I have provided has been upheld by KPI's and quality assurance surveys. Even though most of my experience doing customer service, I also worked as a Administrative Assistant, Warehouse Clerk, Front Desk and Sales Agent/Telemarketer.

Experience

Freelancing

Sep 2022 – Present

Remote

Freelance Virtual Assistant

Data Entry Recruiting Calendar Management Book tickets for travel, hotels, cinemas, cafes, restaurants etc. Work with email, social media manager, Answering all-important letters, messages and calls.

Medical Licensing LLC.

May 2021 – Sep 2022

200 S Park Rd, Ste 450, Hollywood, Florida 33021

Application Specialist

Doing the entire medical licensing application process (new, renewal, expired, or suspended) for doctors in various states in the US.

Collective Solutions

Oct 2021 – Mar 2022

Hanover, Jamaica

Remote Customer Service Representative

Product Support for Minted. Data Entry Recorded Customer Interaction Ticket Cases for resolution Upsell Process orders, re-shipment, re-orders, refunds, etc. Upheld KPI's The customer did Quality Assurance Survey Phone, email, and chat support simultaneously.

Radius Global Solution

Feb 2018 – Mar 2020

St.James, Jamaica

Customer Service Representative

Product support for Pizza Hut Inbound Calls Collect payment (Credit card) Data Entry Process order Handle customer inquires Handle irate customers Upheld KPI's