Shanieka Robinson

Message

Intro

Montego Bay, Jamaica

Studied Business Administration at Montego Bay Community College

Joined September 17, 2022

Skills

Languages

English

Fluent

About

Self-motivated individual offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly and committed to reaching business goals.

Experience

Vistaprint

Jul 2017 – Jul 2020

Montego Bay, Jamaica

Care Specialist

Provide exemplary customer service via phone, chat and email contacts. Effectively resolving customer issues by providing order details and assist with design while creating positive customer experience. Provide refund and or process replacement orders

Advanced Call Center Technologies (Direct Tv& At&t Products)

May 2016 – Jul 2017

Montego Bay, Jamaica

Back Office Representative

Data entry Offering the best package available that suits the customers which are Internet, Cable and Phone. Effectively processing orders for new service, adding to existing service and terminate service. Collect information fro Door-to-Door sales rep and enter in CRM for now and existing customers. Also Removing Services.

XEROX (Go financial)

Jan 2015 – May 2015

Montego Bay, Jamaica

Data Entry

verifying data for loan application and submitting to respective parties for approval.

Ally

Dec 2010 – Dec 2014

Montego Bay, Jamaica

Collections Agent

Outbound calls to delinquent customer to collect and set up future date payment to settle accounts, send past due notices, while following fair debt and practices.

Education

Montego Bay Community College

Bachelors, Business Administration