User's Cover Picture
User's avatar

Shanika Gardiner

Receptionist

Message
Intro
Parish of Saint Ann, Jamaica
Joined July 18, 2025

Skills

Languages

English
-
Native or Bilingual
About
Dynamic Administrative Assistant with over 5 years of experience in customer service and sales. Proven ability to maintain organized records and deliver exceptional support while managing high call volumes. Successfully resolved customer inquiries and boosted satisfaction levels through effective problem-solving techniques. Holds a Certificate in Office Administration, and skilled in utilizing CRM systems to enhance operational efficiency. Committed to bringing expertise in communication and administration to contribute positively to team objectives.
Experience
User avatar
Advanced Call Centre Technologies
Jan 2025 – Jun 2025
Montego Bay, Jamaica
Appointment Setter/ Sales and Customer Service Rep
Maintained meticulous records of sales-related activities and transactions in the company database. Clarified charges, billing structures, and price adjustments for customers, ensuring transparency and understanding. Cultivated robust relationships with new and existing customers by delivering exceptional customer support. Sourced specialized products and services to fulfil unique customer requirements effectively. Kept abreast of the latest product knowledge and promotional offers to enhance customer engagement.
User avatar
RTR International
Sep 2019 – Jan 2024
Montego Bay, Jamaica
Recruiter/Customer Service Rep/Debt Collector/Team lead/Debt Settlement Negotiator
Prepared hourly Excel documents to manager re the team’s performance. Sent emails daily regarding team’s performance. Addressed customer inquiries, complaints, and issues, delivering insightful and effective solutions. Conducted thorough research to provide accurate and timely information that resolved customer challenges. Fielded inbound calls, greeting and assisting customers with a range of needs and questions. De-escalated customer complaints by employing specialized communication techniques to restore customer satisfaction. Documented detailed notes in the CRM system to maintain an accurate record of customer interactions. Collaborated closely with the team to consistently achieve or exceed service goals. Managed a high volume of inbound and outbound calls, prioritizing customer satisfaction. Collected past due balances and retained customers. Recruited for U.S. based company.
User avatar
Conduent Inc
Dec 2018 – Mar 2019
Montego Bay, Jamaica
Chat/Customer Service Rep
Skillfully addressed concerns of irate customers by providing professional and constructive solutions. Responded promptly and professionally to customer inquiries via chat, ensuring a high level of service. Resolved product or service-related issues, questions, or concerns effectively and efficiently. Identified customer needs and proposed tailored solutions to enhance their experience. Handled multiple chat conversations simultaneously, demonstrating effective multi-tasking ability. Consistently met or exceeded both response time and resolution time targets.
© 2025 RemoteHub, Inc.
GeneralHome PageFind WorkVolunteeringBuy ServicesBrowse PortfoliosTest Ideas
Job CategoriesMedical & HealthcareWeb, Mobile & ITMarketing & SalesBusiness & ConsultingDesign & CreativeEngineeringCustomer SupportWriting & TranslationLegal & Finance
Help & SupportHelp CenterCommunityBlogTerms and ConditionsPrivacy Policy