Shanneeka Powell, Customer Service Specialist

About

Shanneeka can be described as a customer service expert with over three years of experience. She is a driven professional with a passion for offering each customer outstanding service. She excels at multitasking and can manage several consumer questions simultaneously while paying close attention to every last detail. Because of her versatility and upbeat demeanor, Shanneeka is the perfect candidate for any customer support position. She is adept at working independently and comfortable using different computer programs and communication tools. Shanneeka takes pride in her capacity to address difficult situations and continually goes beyond expectations to ensure clients are happy. Shanneeka's dedication and commitment to excellence make her a valuable asset to any team. Shanneeka will provide first-rate service to your clients as your next support team member. Because of her excellent customer service abilities, meticulous attention to detail, and upbeat attitude, she is a perfect candidate to help shoulder your business needs.

Experience

Chatdesk

Nov 2022 – Present

Remote

Chatdesk Expert

• Aids companies in providing the best support for their customers through social channels (e.g., Facebook, and Instagram) and email/ticket. • Use software such as Slack, Gorgias, Teams, and Shopify to provide the best customer service for each brand. • Process order queries ranging from ordering to receipt of shipment. • Create demo videos via Loom used for training purposes.

Shan's Beauty

Jan 2021 – Present

Remote

CEO/ Hairstylist/ Customer Service Representative

• Assess customer needs and give recommendations on the best hair products Sanitize tools, restock supplies, and clean the work area. • Provides natural hair and braiding extension hairstyles • Resolves customer complaints, if any, promptly and efficiently • Establish a professional and strong relationship with the client base from the start to ensure long-term business.

Private Residence

Oct 2021 – Oct 2022

St. Catherine, Jamaica

Housekeeper

• Performed general housekeeping duties including vacuuming, dusting, laundry, and cleaning the bathroom and kitchen. • Cleaned and organized household items, furniture, and appliances • Changed the bed linens and ensured the bedroom was tidy. • Ran errands and made appointments as needed. • Maintained inventory of household supplies and replenished them as necessary. • Monitored and reported any necessary repairs or maintenance needed. • Managed and prioritized tasks efficiently and effectively.

Ibex Global Services

Oct 2018 – Nov 2021

Kingston, Jamaica

Customer Service Agent

• Addressed and resolved product inquiries and disputes from customers. • Helped to prevent and solve customers' pre-order and post-order concerns in a timely and friendly atmosphere. • Enrolled customers for Amazon Prime membership and processed termination requests. • Liaisoned with the management team and forwarded issues needing immediate resolution. • Completed ongoing training to stay abreast of product knowledge, service, and policy changes. • Maintained performance and quality standards based on established KPIs and company policy. • Strong technical expertise and understanding of internal systems to assist customers with resolving issues • Assisted drivers in the completion of delivery by gaining access, finding the address, communicating with the intended recipient, and scanning the parcels. • Assisted customer care agents with procedures, workflow processes, talking points, product knowledge, and troubleshooting, when another support was unavailable.

Education

The National School of Cosmetology and Barbering Arts

Sep 2017 – Jul 2018

HEART NVQJ Level 2 Certificate, Beauty Therapy

Holland High

Sep 2012 – Jul 2017

High School Diploma, CXC/CSEC

Shanneeka Powell

Customer Service Specialist

Skills

Languages