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Shannon Audrey Lozanes

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Intro
Bacolod City, Philippines
Joined September 7, 2022

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About
Hi, I'm Shannon.I’m very excited to work with you and show you how I can deliver extraordinary results. It will be easy for me to adapt to this job because I've been in the sales and call center industry for quite some time now. I am versatile, flexible, goal- oriented, good listener, punctual and can work under pressure even without supervision. In order for me to achieve my goals I will make use of the resources that will be provided to me . I will prepare myself ahead of time and to avoid errors I will take note of what are those things that I'm not familiar with yet. My main objective is to assist you leverage your time so you could make use of most of your time with other important tasks.  I can also do multi-task, like responding to chat, answering emails, and answering inquiries all at the same time. I am the type of person who always believes that trust and confidence with the clients should always be 100%, even without direct supervision. My goal is to help you leverage your time, so you could focus more on some more important tasks, as I simultaneously perform to my utmost abilities.
Experience
User avatar
Keller Williams Realty
Oct 2021 – Jun 2022
Philippines
Inside sale Associate or Appointment Setter
Respond to emails and phone calls Schedule meetings Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails Understanding customer needs and requirements Routing qualified opportunities to the appropriate sales executives for further development and closure Manage a contact list Prepare customer spreadsheets and keep online records Organize managers’ calendars Perform market research Create presentations, as assigned Address employees administrative queries Provide customer service as first point of contact.
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Gardnier E commerce
Jan 2020 – Aug 2021
Philippines
Customer Support Specialist
Provide customer support through phone, email and chat. Handle cus tomer complaints , provide appropriate solutions and alternatives within the time limit s; follow up to ensure resolution. Have the abilit y to as ses s cus tomer s needs and prov ide the correct answer, path, troubleshooting, or method for a pos iti ve cus tomer experience. Quickly build trust with customer s through open and interactive communication.
User avatar
Iqor
Jun 2018 – Jan 2021
philippines
Customer Service Representative
• Provide information about products and services . • Take orders, determine charges, and over see billing or payments . • Review or make changes to customer accounts . • Handle returns or complaints . • Record details of customer contacts and actions are taken.
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