Sharif Hosain

If you are looking for an amazing Customer Service Representative, then look no further! Offering online chat agent/email and phone.

Message

Intro

Gazipur, Bangladesh

Online chat agent at BitDice

Studied at Europa-Universität Flensburg

Joined September 20, 2022

Skills

About

If you are looking for an amazing Customer Service Representative, then look no further! I offer 5+ years of Customer Service experience working. I am highly motivated, I learn quickly and I am extremely task orientated. I have developed excellent customer service skills. I give everything I do 100% commitment and dedication. I have a professional and positive phone manner, I can provide email support, live chat support and social media support. Throughout my years of experience, I have developed excellent skills in turning negative situations into positive ones, patience, calmness, and have great time management and a positive attitude. I am available for the short or long term and pride myself on delivering high quality, fast and accurate services. MY SKILLS INCLUDES: * Client response and email handling with customer service. * Intercom Live chat and Email support. * Customer relations calls and client follow up (Inbound and Outbound). * Attend international online event and perform meeting via Zoom and Google Meet. * Perform initial meeting and providing company profile. * Very proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint,). * Lead generation from LinkedIn and other social media. * Client insurance verification for medical provider.

Experience

BitDice

Nov 2021 – Present

Online chat agent

* Live chat reply by using Intercom. * Customer retention and Email support. * Solving customer issues. * Maintain relations between finance and technical team with clients.

Riseup Labs

Dec 2020 – Aug 2021

Business Development executive

Staff augmentation or IT outsourcing services. LinkedIn and social media platform research for generating leads. Email marketing and cold calling to target markets. (EU, USA) Present company profile and portfolio to client, convince client for initial meeting. Update targets and leads to CRM Research on different country markets and update targets companies’ info into CRM system. Attend International game events and conduct meeting via Zoom, and Google meet.

Education

Europa-Universität Flensburg

Sep 2012 – Mar 2016

Master of Arts (MA), European Studies