I’m a confident young lady with a deep passion to have an
impactful presence in the business world, through integrity,
innovation and hard work.
Experience
Advanced Diabetes Supply
May 2024 – Feb 2025
Remote
Quality Assurance Specialist
Primary Responsibilities:
- Conduct ongoing evaluations of call monitoring, delivering
recommendations and feedback to enhance inbound and outbound
performance across all departments.
- Collaborate closely with team leaders, supervisors, and management to
devise appropriate action plans based on monitoring reports, ensuring
compliance within the team.
Additional Responsibilities:
- Provide positive reinforcement to team members for effectively
managed calls, encompassing all aspects of delivering a Best-in-Class
experience.
- Assist in implementing process changes.
- Document and escalate any complaints identified during call
monitoring to the supervisors.
- Oversee and review the complaint log to ensure that all entries are
accurately recorded, documented, and resolved within 14 days, ensuring
that no case exceeds the 30-day completion timeline.
MultiChoice Zimbabwe
Aug 2022 – Dec 2023
Avondale, Harare
Customer Service Representative
-Delivering exceptional product service and information to customers
while addressing inquiries and effectively resolving any issues they may
encounter.
-Taking full responsibility for the management of incoming and outgoing
cancellations and sales.
Conducting comprehensive customer behavior analysis.
First Sun Alliance Insurance Brokers
Jul 2021 – Jul 2022
Harare
Graduate Trainee
Processed claims for both motor and non-motor insurance categories.
- Conducted underwriting for new business applications.
- Prepared and processed ZINARA vehicle licensing documentation.
- Compiled quarterly IPEC reports for review.
- Generated and issued debit and credit notes as required.
- Distributed renewal reminders to clients in a timely manner.
Maisha Health
May 2019 – Feb 2020
Harare
Intern
Managed claims handling and indexing procedures efficiently.
- Processed membership forms and invoicing with precision.
- Developed a comprehensive understanding of the health insurance
sector through hands-on experience with the HiP and HMS systems.
- Conducted thorough analysis and preparation of Service Level
Agreements for funds, including the calculation of monthly management
fees.
- Oversaw the registration process for new memberships.