Sharon Ifeoma Obi, Virtual Assistant| Administrative Support| Client Relations| Executive Assistant| Communications Specialist

About

I am a detail-oriented Virtual Assistant and Customer Support Specialist with proven experience supporting executives, managing client communications, and streamlining operations for growing businesses. Skilled in calendar management, inbox organization, CRM tools (Zoho, HubSpot), and customer success support, I help busy professionals focus on growth while I handle the behind-the-scenes tasks with precision and confidentiality. With a strong background in remote collaboration, I thrive in fast-paced, global teams where adaptability, clear communication, and problem-solving are essential. My goal is always to deliver efficiency, professionalism, and a positive client experience. If you’re seeking a reliable partner to keep your operations running smoothly and your clients engaged, let’s connect—I’d be glad to add value to your team.

Experience

Bliss Analytics NG

Sep 2025 – Present

Nigeria

Executive Assistant/ Client Support Specialist

✓Managed executive calendars, scheduled high-level meetings across time zones, and coordinated virtual communications between leadership, clients, and stakeholders. ✓Prepared professional correspondence, presentations, reports, and research insights to support data-driven executive decision-making. ✓Organized and facilitated virtual meetings, prepared agendas, and documented minutes with clear action items. ✓Handled confidential documents, contracts, and project tracking to ensure organizational efficiency. ✓Served as the first point of contact for client inquiries, onboarding, and product support, ensuring smooth adoption of Bliss Analytics’ solutions. ✓Delivered training sessions and created client resources to improve user experience and self-service support. ✓Resolved client issues promptly, collaborating with technical teams for escalations, and maintained high levels of customer satisfaction. ✓Collected client feedback, monitored support metrics, and provided performance reports to leadership for continuous service and product improvement.

Brooksprime Multimedia Limited

Apr 2015 – Present

Abuja, Nigeria

Executive Assistant/ Client Support Specialist

Executive & Administrative Support: Manage calendars, schedule meetings, and coordinate travel arrangements. Handle email correspondence, screen calls, and maintain task lists. Prepare professional documents, presentations, and meeting reports. Support personal and business errands while maintaining discretion and confidentiality. Communication & Public Relations: Draft and distribute press releases, newsletters, and social media content. Act as a liaison between the executive, staff, clients, and media. Maintain a consistent brand voice across all communication platforms. Support the planning and execution of marketing or PR campaigns. Internal Coordination: Facilitate smooth communication within teams and across departments. Prepare briefing documents and talking points for meetings or public appearances. Support crisis communication and maintain accurate, timely messaging. Brand and Stakeholder Management: Engage with partners, clients, and stakeholders professionally. Monitor media mentions and public sentiment around the brand or executive.

Education

Ambrose Alli University

Sep 2011 – Sep 2015

Bachelor's Degree , English Language/Literary Studies

Sharon Ifeoma Obi

Virtual Assistant| Administrative Support| Client Relations| Executive Assistant| Communications Specialist

Skills

Languages