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Shaukat Ali

Windows and System Administration IT Support Helpdesk - Tire2

Lahore, Pakistan
IT System Administrator at iConnect Group
Studied Computer Science at University of Punjab Lahore Pakistan
Studied Computer Science at Aglow College of Science & Technology Lahore
Computer Networking
Joined October 10, 2022


Hi, I am Certified System Administrator and I will support your staff or helpdesk with their Windows 10/11 computers, networking equipment, and software applications, and cloud platforms. FIRST CLASS - Phone, chat, email, and remote desktop support is available for helpdesk technical support tasks, IT tickets, assistance, and to resolve any other issues. Please review the following skillsets to determine if I am a good fit for your needs! Windows IT Administrator (Tier 2) - Active Directory / Domain Controllers, Migrations/Upgrades, Policies (GPO), and Custom Solutions - Microsoft Office 365 Administrator for Microsoft Outlook, Teams, Word, and Excel - Microsoft Exchange Administrator including Email server and message Troubleshooting - Windows 10, Windows 11 - Technical Support: Including General, Expert, Remote, and Phone Support - Microsoft Azure AD and Hybrid Cloud/On-prem Domain Controllers - Troubleshooting Complex Problems - Debugging and Fixing Broken Automated Processes -Upgrading/Patching VERSION Services such as Web Server, Mail, OS, etc.. -Remote servicing and setup of Wireless, Printers, User Account Access, and Mail Accounts RMMs and Remote Agents - Solarwinds N-Central Expert: Automation Policies, Custom Features, Troubleshooting and Support - Atera RMM - ConnectWise Control - Teamviewer - Autotask/Datto Virtual Machines: - Microsoft Azure - Microsoft Hyper-V - VMWare Player, VMWare Workstation, ESXi/vSphere - Migrations, Troubleshooting, Repair, Upgrade - P2V/V2P/V2V (Physical to Virtual) Migrations Migrate your Servers to the Cloud today! - Other Hypervisors - Advanced Fortinet Fortigate FortiWifi FortiSwitch SonicWALL Ubiquity, setup, installation, troubleshooting, re-configurations, and additions/expansions. -Advanced WIFI & Wireless Networking: New passwords, Password recovery and reset, NEW Networks, Guest Networks, Quality improvements of range and functionality, troubleshooting, expansion, additions, upgrades. Firewalls and Router IP Routing - Sonicwall Routers, SonicPoints - Cisco - Watchguard Firebox - Fortinet Fortigate Fortiswtich FortiWifi FortiClient - Sonos - Palo Alto - All other firewall and routers VPN IPSec and P2P (Point-to-Point), New VPNs, Troubleshooting and Repair -OpenVPN -Forticlient VPN, Fortinet VPNs -Sonicwall - IKE, IPSec Site-to-site routing -Watchguard -Data Recovery: File UN-delete or Lost and Deleted Files, Drive failure, RAID failure, re-stitching, re-construction. DONT PAY RANSOM! FULL Ransomware Restoration - UN-Locking/DE-crypting! -1Password, IT Glue, LastPASS -Autodesk Autotask -Custom RegEx Expressions -Tranzact! - Printing, Scanning troubleshooting, sharing, support, and drivers. - Wireless Troubleshooting, New Features, Security, Upgrades - Windows Domain Customization, Scripting, Automation - Virus removal Databases and Spreadsheets: - Data Mining - Data Entry - Data Migration - Data Conversion - dB Optimization - Formatting: Normalization, Proper Names, Split Columns, Pivot Tables
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iConnect Group
Aug 2020 – Present
IT System Administrator
Working as IT System Administrator and complete IT Support on Windows Servers, Hyper-V , VMWare, End User Support
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Tanveer Group of Companies
Feb 2018 – Jul 2020
Manager IT
Working as Manager IT, complete IT Support in IT department
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University of Punjab Lahore Pakistan
Jun 2000 – Jul 2001
BCS - Computer Science, Computer Science
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Aglow College of Science & Technology Lahore
Feb 2000 – May 2001
DCS - Computer Science, Computer Science