Shayene Beswick

Experience Chat Agent

Message

Intro

Christiana, Jamaica

Chat Support at Dicks Sporting Goods

Sales Rep at TELEPERFOMANCE

Studied Social Work at Montego Bay Community College

Joined November 3, 2023

Skills

Languages

English

Fluent

About

As a chat agent, my goal is to provide quick and accurate solutions to ensure customer satisfaction. I pay strong attention to detail and maintain accurate records of our interactions. Improving customer service experiences is always my priority. I strive to create a welcoming environment for customers by being positive and patient, building trust and rapport. Ultimately, I am reliable and dedicated, consistently delivering exceptional customer support.

Experience

Dicks Sporting Goods

Jun 2022 – Present

Virtual Assistance

Chat Support

Assisted customers with canceling and placing orders through chat support.

TELEPERFOMANCE

Nov 2019 – Present

Montego Bay

Sales Rep

Answer customer's queries in regard to loan process in both inbound calls and chat.

Education

Montego Bay Community College

Sep 2019 – Nov 2023

Bachelors, Social Work