As a chat agent, my goal is to provide quick and accurate solutions to ensure customer satisfaction. I pay strong attention to detail and maintain accurate records of our interactions. Improving customer service experiences is always my priority. I strive to create a welcoming environment for customers by being positive and patient, building trust and rapport. Ultimately, I am reliable and dedicated, consistently delivering exceptional customer support.
Experience
Dicks Sporting Goods
Jun 2022 – Present
Virtual Assistance
Chat Support
Assisted customers with canceling and placing orders through chat support.
TELEPERFOMANCE
Nov 2019 – Present
Montego Bay
Sales Rep
Answer customer's queries in regard to loan process in both inbound calls and chat.