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Shayene Beswick

Experience Chat Agent

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Intro
Christiana, Jamaica
Chat Support at Dicks Sporting Goods
Sales Rep at TELEPERFOMANCE
Studied Social Work at Montego Bay Community College
Joined November 3, 2023

Skills

Languages

English
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Fluent
About
As a chat agent, my goal is to provide quick and accurate solutions to ensure customer satisfaction. I pay strong attention to detail and maintain accurate records of our interactions. Improving customer service experiences is always my priority. I strive to create a welcoming environment for customers by being positive and patient, building trust and rapport. Ultimately, I am reliable and dedicated, consistently delivering exceptional customer support.
Experience
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Dicks Sporting Goods
Jun 2022 – Present
Virtual Assistance
Chat Support
Assisted customers with canceling and placing orders through chat support.
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TELEPERFOMANCE
Nov 2019 – Present
Montego Bay
Sales Rep
Answer customer's queries in regard to loan process in both inbound calls and chat.
Education
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Montego Bay Community College
Sep 2019 – Nov 2023
Bachelors, Social Work