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Sheryl Ann Muaña

Senior Quality Analyst and Customer Service Specialist

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Intro
Cebu City, Philippines
Joined November 10, 2022

Skills

About
I am skilled at communicating effectively with diverse people across various platforms. I am versatile and dependable; I can transition from one task to another and work on my own or less supervision. I deliver my outputs consistently with efficiency and accuracy. I seldom took leave of absence and never been late too. I always get along well with others, that’s one of the reasons why I stayed long in every company that I worked with. I always have professional relationships with others to ensure that we achieve a common goal.
Experience
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accenture
Apr 2021 – Oct 2022
Cebu City , Philippines
Quality Auditing Analyst
● Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance. ●Proactively drives operational excellence through identifying opportunities, recommend improvements, and implement training changes. ●Implement clear overall quality strategy with scalable process / tools/ systems that allow resource efficient monitoring of decision accuracy and align to client contract agreement.