I am a customer service specialist with over 5 years of experience. I have a passion for helping others
Experience
National Vision Inc.
Nov 2023 – May 2024
Macon GA
Apprentice optician and third key
Assist remote optometrists and obtain prescriptions
● Conduct ophthalmic screenings for glaucoma, cataracts, macular degeneration
● Recommend frames or contact lenses that suit the customer's style, face, and
specifications
● Repair, adjust, and fit frames according to the prescription and customer's specification
● Prepare work orders for the optical technicians to use to manufacture the lenses
● Utilize specialized equipment, such as lensometer, pupilometer, and slit lamp
● Maintain inventory on frames and contact lenses to ensure product variety and customer
satisfaction
● Educate customers on how to wear and maintain glasses and contact lenses
● Research and file vision insurance authorizations
