I’m a people-oriented individual who values clear communication, problem-solving, and creating positive experiences for others. I take pride in staying calm under pressure and being a reliable, solutions-focused team member. I’m highly motivated by roles where I can make a direct impact on others’ experiences, which is why I’m drawn to customer service. I’m especially interested in roles where I can engage directly with customers to help solve problems, answer questions, and improve satisfaction. I enjoy working in dynamic environments—whether in a call center, retail, or online support setting—where no two days are exactly the same. I’m also interested in developing professionally in areas like conflict resolution, communication, and leadership within customer-focused teams.
Strong Communication Skills: I’m able to clearly explain solutions and processes, whether speaking or writing, and I’m an attentive listener who makes sure customers feel heard.
Empathy & Patience: I understand that people may be frustrated or confused when they reach out. I stay calm, patient, and focused on resolving the issue in a respectful and supportive way.
Experience
Itel BPO
Sep 2020 – Nov 2022
Kingston
Customer Service Representative
Answering questions about products, services, orders, billing, or company policies via phone, email, chat, or in person.
Providing accurate information in a clear and professional manner.
