I'm Sheneyska and I am an International Relations bachelor with customer service & advertising support experience.
Throughout my professional career, I have been a seller and advertising support associate in which I have acquired many skills. I possess communication skills, attention to detail, and cultural awareness. Also providing prompt and effective resolutions to customers, by resolving their issues and ensuring a positive customer experience.
Experienced in remote work environments, with a proven track record of delivering high-quality customer service and support while working from home. Adept at managing responsibilities independently, staying organized, and maintaining effective communication with team members and maintaining effective communication with team members and clients, all while ensuring productivity and meeting performance goals.
- Self-Management: Demonstrated the ability to work independently, manage time effectively, and prioritize tasks to meet deadlines without direct supervision.
-Communication: Maintained clear and consistent communication with team members, supervisors, and customers through various digital channels, including email, chat, and video conferencing. -
-Technical Proficiency: Utilized a range of digital tools and software platforms to facilitate work, including customer service software, project management tools, and communication apps, ensuring seamless workflow and collaboration. -Problem-Solving: Applied strong problem-solving skills in a remote setting, resolving customer inquiries and issues efficiently and maintaining high levels of customer satisfaction.
-Adaptability: Adapted to the challenges of remote work, including managing a home office environment, balancing work-life responsibilities, and staying motivated and focused on tasks.
-Collaboration: Effectively collaborated with remote teams across different time zones, contributing to team projects and initiatives while ensuring alignment with company goals.
