Sheraz Dar, Customer Support and Sales Development Expert

About

I'm a Sales Development Manager with 5 years of Sales Development experience. Before this, I was working as a team leader in Customer Support for Uber Eats (EMEA) for 2 years.

Experience

Motive Inc

Oct 2019 – Present

Lahore

Sales Development Manager - Inbound

-Responsible to transfer hot leads to account executives. -Gathering the pain points the customer is facing with our competitors and pitching them towards our product. -Pushing new & existing accounts on Salesforce for accurate dispositions. -Creating opportunities, tasks & reminders for AE on Salesforce, Purecloud & Sales Loft for better CS & company revenue. -Already sourced leads of more than $Million to AE's as of Nov'20.

Uber Eats (EMEA) - Mindbridge Pvt Ltd Project

Jan 2017 – Oct 2019

Lahore

Team Lead - Phone Support

-Worked as Customer Success Lead for Uber Eats. Leading a team of 30+ agents with full guidance and support. Expert in call handling and escalations. -Maintaining the SLA for smooth service. Bi - Hourly check on calls and emails to make sure that there are no calls in queue. -Training sessions for newbies and in-person training on call and ACWs. -Maintained floor decorum for smooth handling of calls. -Coached agents on quality markdowns by auditors. -Handled successfully international BOGO (Buy 1 get 1) campaign for S.A, U.A.E & U.K. -Email & Chat support as a helping hand to bring down the influx.

Education

University of the Punjab

Jul 2006 – Jun 2008

Bachelors in Commerce, Business

Sheraz Dar

Customer Support and Sales Development Expert

Skills

Languages