Sherin Mariya Jose

"An energetic Customer Service Representative with 3 years of experience

Message

Intro

Alappuzha, India

Studied English Language and Literature at Mount Carmel College, Kothamangalam

Studied English Language and Literature at Assumption College, Changanacherry

Joined October 28, 2022

Skills

Languages

English

Fluent

Malayalam

Native or Bilingual

Hindi

Intermediate

About

Sherin Mariya Jose Kochi, India 682019 | +91 8281094288

sherinjo1996@gmail.com

linkedin.com/in/sherin-mariya-jose

SUMMARY An energetic Customer Service Representative with 3 years of experience resolving complex customer inquiries and one who is passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. I am seeking to leverage my skills, training, and professional expertise to grow in the new role of Customer Support Representative at your company. WORK EXPERIENCE Angyal Private Limited, Kochi, India January 2022 – May 2023 Customer Service Executive I was part of a team with a group of 10 members. When I entered into a start-up company, a lot of challenges arose in its initial phase but tried to put forward a lot of suggestions for the betterment of the company and also created a strong bond among clients and customers. My responsibilities included: - • Manage company inbox and Slack inquiries. • Manage communication with clients and customers. • Help with the tasks assigned to the Customer Support Team. • Assist customers in better comprehending the products and services. • Assist with customer queries and resolve issues by redirecting them to the technical team in a timely manner. DCA Technologies Pvt Ltd, Kochi, India July 2020 – December 2021 Junior Customer Support Executive Part of the team responsible for providing the company’s programs to students, solving issues, and collecting feedback. My responsibilities included: - • Timely response to partner companies and clients through Microsoft Teams. • Answering phone calls and responding to emails. • Responding to student reviews. • Collecting and analysing student feedback. • Answering questions about the company’s training programmes. • Handling students’ complaints, providing appropriate solutions and alternatives. EDUCATIONAL BACKGROUND • Master of Arts in English Language and Literature 2019 • (M.G University) • (Mount Carmel College, Kothamangalam) • Bachelor of Arts in English Language and Literature 2017 • (M.G University) • (Assumption College, Changanacherry) • Higher Secondary (St. Aloysius H.S.S Edathua) 2014 • High school (CBSE) (Holy Angels Senior Secondary School Edathua) 2012 SKILLS AND KNOWLEDGE • Knowledge of MS Office Applications. (Word, Excel, PowerPoint) • Strong Grammar skills. • Collaboration and Communication. • Technical writer skills. • More writing and editing skills. • Good communication skills. • Inborn talent in supervision and training. • Also good in problem-solving leadership, adaptability, and fast learning. DECLARATION I hereby declare that the above-mentioned information is correct to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. SHERIN MARIYA JOSE

Experience

Angyal Private Limited

Jan 2022 – May 2023

Kochi

Customer Service Executive

I was part of a team with a group of 10 members. When I entered into a start-up company, a lot of challenges arose in its initial phase but tried to put forward a lot of suggestions for the betterment of the company and also created a strong bond among clients and customers.

DCA Technologies Pvt.Ltd

Jul 2020 – Dec 2021

Kochi

Junior Customer Support Executive

Part of the team responsible for providing the company’s programmes to students, solving issues, and collecting feedback

Education

Mount Carmel College, Kothamangalam

Sep 2017 – Aug 2019

M.A, English Language and Literature

Assumption College, Changanacherry

Jul 2014 – May 2017

B.A, English Language and Literature