My name is Shermie De Mesa and would described myself as an industrious and honest working employee.
I like to watch videos that can help me upskilling and gaining more knowledge. I believe my strong side is that I always value what I have and do not take everything for granted. That being said, I always work hard and give my every best in every role and project given to me making sure that I give back to my clients and helping them achieving their goal.
Experience
TRANSCOM WORLDWIDE PHILIPPINES INC.
Jan 2017 – Mar 2020
Customer Care Specialist and Subject Matter Expert
• Deal with the customers via chat or over the phone.
• Respond to the problems of the customer promptly.
• Look after the customer accounts and update their transaction status
• Took escalation calls for customers that are not satisfied with the resolution
