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Sherrideen Stewart

Virtual Assistant | Expert in Admin Support, Customer Service / Sales Rep and Quality Assurance Analyst, Data Entry.

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Intro
Kingston, Jamaica
Studied Sciences Units 1&2 at Pre University School Uwi Mona
Studied 9 at Annotto Bay High School
Joined June 3, 2024

Skills

Languages

English
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Native or Bilingual
About
I am a dedicated professional with a background in customer service and administrative support , with over 5 years of customer service experience. My strong organizational skills, rapid adaptability and attention to detail makes me a great candidate for any role. I thrive in fast-paced environments and am adept at multitasking, problem-solving, and maintaining a friendly, professional demeanor.
Experience
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The Office Gurus Call Center Solutions
May 2022 – May 2024
Jamaica Remote
Customer service rep and Quality Assurance Analyst
Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Creating job aides to boost performances. Identify and remedy defects within the production by providing coaching tips. Conduct Calibration sessions in sync with the Ops team. Compile and analyze statistical data. Communicate with current and potential clients via telephone, email, online chat, or social media. Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines. Maintain a courteous and calm manner at all times to de-escalate stressful situations.
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Advantage Communications INC
Sep 2020 – Apr 2022
Jamaica Remote
Customer Service Representative/ Subject Matter Expert
Communicated and coordinated with colleagues as necessary. Provided feedback on the efficiency of the customer service process. Managed a team of junior customer service representatives. Handled escalation calls. Knew our products inside and out so that I could answer questions. Processed orders, forms, applications, and requests. Kept records of customer interactions, transactions, comments, and complaints.
Education
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Pre University School Uwi Mona
Sep 2017 – Jul 2019
Cape , Sciences Units 1&2
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Annotto Bay High School
Sep 2012 – Jun 2017
CXC, 9
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