- Planned and organized itineraries for 10+ clients per week, ensuring all
requested activities and accommodations were successfully booked.
- Monitored and addressed guest reviews and inquiries, maintaining a 95% guest
satisfaction rate by promptly resolving issues and providing exceptional
customer service throughout their stay.
- Implemented efficient data entry processes, resulting in a 20% increase in
accuracy and productivity.
- Maintained strong communication with suppliers, resulting in a 15% increase in
customer satisfaction ratings.
- Forecasted and tracked all bookings from hotels and Bed and Breakfasts for the
years 2022 to 2024, resulting in accurate revenue projections for the company.
- Inputted all rates from suppliers for the years 2023 and 2024 into our Tourwriter
software, ensuring up-to-date pricing information for all accommodations.
