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Sheryl Ranido

Reservation Agent / Admin Assistant

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Tacloban, Philippines
Hospitality
Joined November 7, 2023

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English
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Reservation Agent with 2 years of experience
Experience
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Irish Tours For You
May 2021 – Jul 2023
Co. Leitrim, Ireland
Reservation Agent
- Planned and organized itineraries for 10+ clients per week, ensuring all requested activities and accommodations were successfully booked. - Monitored and addressed guest reviews and inquiries, maintaining a 95% guest satisfaction rate by promptly resolving issues and providing exceptional customer service throughout their stay. - Implemented efficient data entry processes, resulting in a 20% increase in accuracy and productivity. - Maintained strong communication with suppliers, resulting in a 15% increase in customer satisfaction ratings. - Forecasted and tracked all bookings from hotels and Bed and Breakfasts for the years 2022 to 2024, resulting in accurate revenue projections for the company. - Inputted all rates from suppliers for the years 2023 and 2024 into our Tourwriter software, ensuring up-to-date pricing information for all accommodations.