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Shiela Mae Delima

Lead Generation Specialist

Davao City, Philippines
Studied Generalist at University of Mindanao
Joined December 5, 2023



I'm a Lead Generation Specialist with 2 yrs and 11 months of experience.
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Phoenix Support Services
Feb 2021 – Dec 2023
Baguio city
Lead Generation Specialist
Skills/Attributes Acquired: -Research and update leads; -Obtain information about potential leads; -Experience in using ZOHO CRM; -Proficient in MS Office (Word, Excel) and ---Google Platform (Google Sheet, Google Docs, and Google Drive); -Strong project and time management skills; -High level of accuracy and attention to details.
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Mcdonalds Philippines
Jun 2018 – Sep 2020
Panabo city
Assistant Manager
Skills/Attributes Acquired: -Lead and motivate a team of employees to ensure customer satisfaction, quality service, and operational excellence; -Monitor daily operations, ensuring that the restaurant is running efficiently and effectively; -Manage inventory levels and order supplies as needed; -Develop strategies to increase sales and profitability; -Handle customer complaints and inquiries in a professional manner; -Create weekly schedules for staff members; -Assist in training new staff members on proper food handling techniques, customer service skills, and other job-related tasks; -Ensure compliance with all company policies and procedures, including safety and security standards.
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University of Mindanao
Jun 2010 – Apr 2016
Bachelor in Elementary Education , Generalist