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Shikha Chauhan

Customer Success Manager

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Intro
Delhi, India
Head of Research at Mind Yoda
Studied Economics at Kurukshetra University
Studied Business Economics at University of Delhi
Joined July 18, 2025

Skills

Languages

English
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Native or Bilingual
About
Economic analyst with over eight years of experience in economic and financial research, and five years of experience in client relationship management, team collaboration, and delivering exceptional client outcomes. Proficient in using Tableau, Excel, and analytical tools to drive customer insights and satisfaction with a strong grasp of macroeconomic issues and excellent communication skills. Adept at delivering client-ready reports, client-focused team management and growing revenue.
Experience
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Mind Yoda
Jul 2018 – Present
New Delhi
Head of Research
• Spearheaded the development and management of innovative educational modules for university students, increasing client engagement by 40% and driving a 55% revenue boost. • Executed data-driven content and marketing strategies in collaboration with cross-functional teams, achieving a 95% client satisfaction rate and a 25% improvement in campaign ROI. • Provided analytical and technical support to 12 team members in tools such as STATA, Tableau, and Excel, reducing troubleshooting time by 50%. • Ensured operational efficiency and consistently delivered high-quality outputs aligned with client expectations.
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Paperpedia
Mar 2017 – Jun 2018
New Delhi
Research Associate
• Synthesized data from secondary research, improving data accuracy by 25%. • Created impactful visualizations using STATA, Tableau, and Excel to support decision-making. • Boosted client retention by 15% through the delivery of clear, actionable insights. • Contributed to over 40 projects with high-quality analytical outputs and visual reports.
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ThreexFive
Jun 2016 – Jan 2017
New Delhi
Research Intern
Education
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Kurukshetra University
Jul 2014 – May 2016
Masters, Economics
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University of Delhi
Jul 2011 – May 2014
Bachelors, Business Economics