Shikha Chauhan, Customer Success Manager

About

Economic analyst with over eight years of experience in economic and financial research, and five years of experience in client relationship management, team collaboration, and delivering exceptional client outcomes. Proficient in using Tableau, Excel, and analytical tools to drive customer insights and satisfaction with a strong grasp of macroeconomic issues and excellent communication skills. Adept at delivering client-ready reports, client-focused team management and growing revenue.

Experience

Mind Yoda

Jul 2018 – Present

New Delhi

Head of Research

• Spearheaded the development and management of innovative educational modules for university students, increasing client engagement by 40% and driving a 55% revenue boost. • Executed data-driven content and marketing strategies in collaboration with cross-functional teams, achieving a 95% client satisfaction rate and a 25% improvement in campaign ROI. • Provided analytical and technical support to 12 team members in tools such as STATA, Tableau, and Excel, reducing troubleshooting time by 50%. • Ensured operational efficiency and consistently delivered high-quality outputs aligned with client expectations.

Paperpedia

Mar 2017 – Jun 2018

New Delhi

Research Associate

• Synthesized data from secondary research, improving data accuracy by 25%. • Created impactful visualizations using STATA, Tableau, and Excel to support decision-making. • Boosted client retention by 15% through the delivery of clear, actionable insights. • Contributed to over 40 projects with high-quality analytical outputs and visual reports.

ThreexFive

Jun 2016 – Jan 2017

New Delhi

Research Intern

Education

Kurukshetra University

Jul 2014 – May 2016

Masters, Economics

University of Delhi

Jul 2011 – May 2014

Bachelors, Business Economics

Shikha Chauhan

Customer Success Manager

Skills

Languages