Customer service professional with a proven track record in delivering exceptional experiences. Skilled in communication, problem-solving, and utilizing technology to provide personalized solutions. Committed to exceeding customer expectations and fostering positive relationships.
Experience
Ienergizer Pvt Ltd
Jan 2020 – May 2023
Noida
Senior Customer Service Executive
Handled a diverse range of customer inquiries, ensuring prompt and satisfactory
resolution.
Demonstrated strong problem-solving skills to address customer concerns and
provide appropriate solutions.
Maintained a positive and professional demeanor while effectively managing
challenging customer situations.
Collaborated with team members to share knowledge and improve overall
customer service effectiveness.
Consistently met or exceeded performance targets, including average handle
time and customer satisfaction ratings.
Escalated complex issues to appropriate teams and followed up to ensure
timely resolution.
Collaborated with cross-functional departments to implement process
improvements based on customer feedback.