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Shiv Tiwari

Customer service

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Intro
Indore , India
Studied Electronics and communication engineering at AITR Indore
Information Technology & Services
Joined June 8, 2023

Skills

Languages

English
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Fluent
Hindi
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Native or Bilingual
About
Customer service professional with a proven track record in delivering exceptional experiences. Skilled in communication, problem-solving, and utilizing technology to provide personalized solutions. Committed to exceeding customer expectations and fostering positive relationships.
Experience
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Ienergizer Pvt Ltd
Jan 2020 – May 2023
Noida
Senior Customer Service Executive
Handled a diverse range of customer inquiries, ensuring prompt and satisfactory resolution. Demonstrated strong problem-solving skills to address customer concerns and provide appropriate solutions. Maintained a positive and professional demeanor while effectively managing challenging customer situations. Collaborated with team members to share knowledge and improve overall customer service effectiveness. Consistently met or exceeded performance targets, including average handle time and customer satisfaction ratings. Escalated complex issues to appropriate teams and followed up to ensure timely resolution. Collaborated with cross-functional departments to implement process improvements based on customer feedback.
Education
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AITR Indore
Jan 2014 – Jan 2018
BE, Electronics and communication engineering