Shivani Ekanayake, BSc(Hons) International Business Management | Customer Service Representative | Digital Marketing | Social Media Marketing | Translator

About

Hi, I am Shivani Ekanayake. I am a recent graduate in International Business Management from Asia Pacific Institute Of Information Technology. I am positive, enthusiastic and self motivated person who understands how important my performance in this role will be to the success of your organization. I am hard working and dedicated professional who excels at maintaining excellent customer satisfaction, building professional relationships and providing beneficial advice to clients on any issues. Work well both leading and within a team with dedication to a collaborative approach, yet able to make tough calls independently when needed. During my previous job roles, I have gained extensive experience in managing complex administrative tasks including coordinating schedules, handling correspondence, managing database, maintain relationships with key customers and partners, Implement new procedures to improve team efficiency and performing a variety of clerical duties. I have also developed strong interpersonal skills which enable me to communicate effectively with internal and external stakeholders, ensuring smooth operations and efficient coordination. I am applying for this job because, having researched both the job description and the person specification, I believe the experience I have gained in life so far are a perfect match for this position.

Experience

Global System Solutions (PVT) LTD

Nov 2021 – Dec 2022

Remote

Team Leader - Asia Pacific Region

1.Led a team of 50 employees in the successful completion of multiple projects. 2.Implemented new processes and procedures to improve team efficiency and reduce errors. 3.Collaborated with cross-functional teams and stakeholders to ensure project timelines and budgets were met. 4.Provided regular feedback and coaching to the team members to improve performance and skill development. 5.Monitored and reported on team performance metrics and progress towards goals. 6.Manage and maintain relationships with key customers, partners and stakeholders. 7.Analyze customer feedback and use it to improve customer satisfaction and retention.

Innovation Quotient (PVT) LTD

Jan 2020 – Dec 2021

Remote

Digital markrting executive

1.Assist in the formulation of strategies to build a lasting digital connection with consumers 2.Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.) 3.Launch optimized online adverts through Google AdWords and Facebook to increase company and brand awareness. 4.Be actively involved in SEO efforts (keyword, image optimization etc.) and measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.) 5.Prepare online newsletters and promotional emails and organize their distribution through various channels.

Dialog Axiata PLC

Aug 2019 – Sep 2021

Colombo, Sri Lanka

Customer Experience Executive

1.Responded to customer inquiries, complaints and issues in a timely and professional manner. 2.Resolved customer complaints and issues by identifying problems and providing solutions. 3.Collaborated with cross-functional teams to improve customer experience and satisfaction.

International Association Of Professional Writers And Editors

Jan 2020 – Feb 2021

Remote

Freelance article writer and content writer

1.Conducting in-depth research on industry-related topics in order to develop original content. 2.Developing content for blogs, articles, product descriptions, social media, and the company website. 3.Assisting the marketing team in developing content for advertising campaigns. 4.Conducting keyword research and using SEO best practices to increase traffic to the company website. 5.Evaluate key metrics and key performance indicators to measure content performance.

Education

Asia Pacific Institute Of Information Technology

Mar 2019 – Mar 2023

BSc (Hons) International Business Management, International Business and Finance

Esoft Metro Campus

Feb 2019 – Sep 2019

Pearson assured diploma in Information Technology , Information Technology

Esoft Metro campus

Feb 2019 – Sep 2019

Pearson assured diploma in English, English Literature

Asia Pacific Institute Of Digital marketing

Jan 2018 – Dec 2018

Professional Diploma in Digital Marketing, Digital Marketing

Shivani Ekanayake

BSc(Hons) International Business Management | Customer Service Representative | Digital Marketing | Social Media Marketing | Translator

Skills

Languages