I have been doing Telemarketing for last seven years and i specialized in improving customer satisfaction along with increasing the sales volume which is obviously the top priority.
Experience
Securtek
Sep 2018 – Jul 2022
Lahore
Team Lead
• Promptly respond to customer enquiries via phone, email or social media.
• Cold calling B2 B, B2C.
• Manage a team of 20 call center reps ensuring we are delivering exceptional customer service.
• Evaluated metrics to ensure team is hitting KPIs.
• Provided training and mentorship to team members.
• Received 97% satisfaction rating from customers after completed phone call.
• Effectively managed approximately 300 calls daily.
• Increased customer base by 30% during the year 2019 due to the delivery of quick service.
