As a Customer Service Representative at TELUS International India, I provide excellent support and solutions to customers across various channels. I have over 2 years of experience in this role, where I use my communication and marketing skills to enhance customer satisfaction and loyalty. I am also pursuing a Bachelor of Commerce degree from Indira Gandhi National Open University, where I am learning the fundamentals of business and commerce. I am passionate about delivering quality service and creating positive customer experiences. I am always eager to learn new skills and improve my performance. I am a team player who values collaboration and diversity.
Experience
Telus International India
May 2022 – Present
Noida
CSR
Handled 60+ calls during peak season
Achieved and outperformed all departmental goals, including average hold time, calls per day, and average customer satisfaction.
Skilled at identifying and solving problems and complaints through strong listening and communication skills.
Proven ability to grasp product knowledge to rapidly address customer questions and complaints.
