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Shreya Bist

Customer Service Rep

Delhi, India
CSR at Telus International India
Joined November 12, 2023


As a Customer Service Representative at TELUS International India, I provide excellent support and solutions to customers across various channels. I have over 2 years of experience in this role, where I use my communication and marketing skills to enhance customer satisfaction and loyalty. I am also pursuing a Bachelor of Commerce degree from Indira Gandhi National Open University, where I am learning the fundamentals of business and commerce. I am passionate about delivering quality service and creating positive customer experiences. I am always eager to learn new skills and improve my performance. I am a team player who values collaboration and diversity.
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Telus International India
May 2022 – Present
 Handled 60+ calls during peak season  Achieved and outperformed all departmental goals, including average hold time, calls per day, and average customer satisfaction.  Skilled at identifying and solving problems and complaints through strong listening and communication skills.  Proven ability to grasp product knowledge to rapidly address customer questions and complaints.