Silvia Jobová, Your virual guru

About

My name is Silvia Jobova. I studied English language and literature in Trnava University in Trnava, Slovakia. I worked in kindergarten in Peniche, Portugal as assistant of the head teacher. I prepared activities for kids of ages 2-3 years old. Secondly, I worked as an administrative assistant and customer support agent in Czechia.

Experience

Graebel

Aug 2019 – Mar 2022

Prague, Czechia

International Associate

Provide administrative support to International Assignment Consultants on the delivery of services such as process of the allowances, payments, and expenses; send and monitor service orders, close files in the system upon completion of services and assist with reporting. Secondly, I Verified services provided to transferee and expenses submitted are in compliance with the Client's policy, escalate any exceptions to the attention of the consultant. Last but not least I was responsible for maintaining the data quality by keeping files and system updated with accurate tracking and reporting.

Dendax llc.

Oct 2017 – May 2019

Prague

Customer service specialist& office manager

Customer Service Specialist & Office manager ◦ Support customers’ requests by phone, mail and social media ◦ Suggesting optimal solutions in accordance with internal procedures ◦ Working with special applications and CRM Tools ◦ Communication with customers, with very good empathy skill and high native vocabulary ◦ Collect documents and information from the customers in order for their cases to proceed Office manager, part-time: ◦ Organizing the office layout and ordering stationery and equipment ◦ Maintaining the office condition and arranging necessary repairs ◦ Provide general support to visitors

Education

University of Trnava

Sep 2013 – Jun 2015

English language and literature, Teaching

Silvia Jobová

Your virual guru

Skills

Languages