Silvia Andreea Velicu

About

My last job was on Driv . I was handling a huge portfolio of important customers. Currently I am on maternity leave however I can describe myself as a very energetic and eager to learn new skills person. I am always using a very creative approach to problem solve. I can say thst I am able to handle muktiple tasks on a daily basis. I am a team player but I also like to have my own projects and to deliver quality work. I am a fast learner, hardworking and ambitious person.

Experience

Genpact

May 2016 – Dec 2020

Bucharest

Senior process associate

Senior process associate (AP,AR- collection, cash application, claims, order release; Insurance- technical accounting and costing process) Responsibilities (projects: Kraft Heinz ,Samsung and Swiss Re): - payment processing or making sure that customers make accurate payments and adhere their deadlines and agreed policies; - balance reconciliations; - order release; - processing claims : deals & allowances and quantity; - unassigned deductions ; - correspond with vendors/customers and respond to inquiries - monitor accounts to ensure payments are up to date - research and resolve invoice discrepancies and issues - maintain vendor/customer files - maintain up-to-date billing system - generate and send out invoices - follow up on, collect and allocate payments - carry out billing, collection and reporting activities according to specific deadlines - perform account reconciliations - monitor customer account details for non-payments, delayed payments and other irregularities - research and resolve payment discrepancies - generate age analysis - review AR aging to ensure compliance - maintain accounts receivable customer files and records - follow established procedures for processing receipts, cash etc - process credit card payments - investigate and resolve customer queries - process adjustments - communicate with customers via phone, email - assist with month-end closing - collect data and prepare monthly metrics

Federal Mogul (Driv)

Dec 2019 – Oct 2020

Bucharest

Finance analyst

Analyst, Finance Federal Mogul (DRIV Romania), Calea Floreasca 169A, București 014459 - responsible for collection of receivables using established collection procedures on a portfolio of customer accounts; - maintain a smooth functioning of credit portfolio - supplying responsive, process-effective services to internal and external customers; - responsible for ensuring Customers Financial Services metrics are achieved; - establish and maintain contact with customers concerning past due amounts, payment trends, and other matters related to past due receivables to improve company cash flow; - contact customers on past due items and perform resolution of disputed invoices; - interfaces with a variety of functional areas at various business sites related to customer disputes, invoice copies, proof of deliveries, contract/PO issues, etc. - conduct business in a manner that promotes both internal and external customer satisfaction; - conduct periodic A/R reviews with the sales and finance organizations; - understand existing policies and procedures (process maps) to ensure compliance for each business unit - review delinquent accounts on a regular basis to determine root causes - propose customer credit limits and payment terms.

Credit Europe Bank

Aug 2014 – May 2016

Bucharest

Senior collection specialist

Responsibilities : - negotiating payment arrangements on all credit products at various stages of delinquency; - Reviewing files and take appropriate actions based on known risk factors; - Updating files and systems relevant to telephone conversations and actions taken.

BANC POST

Mar 2014 – Aug 2014

Bucharest

Collection Officer

Responsibilities: - contact originating department for additional information as needed; contact debtors by phone, correspondence and personal contact to determine willingness and ability to pay, explain legal requirements and obligations, obtain payments, establish payment schedules, renegotiate payment schedules, or to obtain funds through responsible relatives or other means; - consult standard sources to locate debtor or property; make phone calls and request information from a variety of individuals and private and public agencies to locate debtor and determine assets or secure payments; maintain account records, including contacts, correspondence, payments, documents, and legal actions initiated or taken

VladyBaby

Jul 2013 – Mar 2014

Bucharest

Assistant manager

Responsibilities : - Coordinating retail store operations.

Top Factoring

Sep 2011 – Jun 2012

Bucharest

Procedural agent

Responsibilities : - contacting customers and negotiating payment terms on all contracts (Project – Orange)

Education

Athenaeum University

Oct 2011 – Jul 2013

Master degree: Efficiency and risks in banking, insurance and capital markets, Finance- Economy- Insurance

Athenaeum University

Oct 2008 – Jul 2011

Bachelor degree: Finance and Banks, Finance- Economy

Silvia Andreea Velicu

Skills

Languages