I have a total of 6 years work experience in this field. My previous position has taught me the importance of clear communication and customer service over the phone and email. I am advanced in customer resoultion no matter the issue always look for an alernative. I am a goal and results orientated team player who is reliable, punctual and experienced in taking both inbound and outbound calls from customers regarding products and services. I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers.
Experience
Alorica
Jul 2015 – Feb 2017
Jamaica
Customer Service Representative
▪ Customer Service Representative
▪ Responded promptly and answered/resolved customer inquiries and complaints
▪ Managed customers’ database accounts
▪ Communicated directly with customers by phone.
▪ Help to increase sales
