Confident in building customer relationships. Promoting company values. Successful at providing customer support for tools and apps.
Experience
MoveAgain AG
Oct 2021 – Oct 2023
Home Office in Belgrade
Partner & Customer Consultant
Acquisitioned weekly five new partners from Switzerland to work with MoveAgain,
Onboarded weekly four new Moving/Cleaning partners (making ready with process),
Coached existing partners for bad reviews (late, behavior, progress),
Supported Swiss Partners/Customers over phone, email and chat for all ticket
inquiries in the German and English language,
Trained/Helped agents with internal procedures to resolve ongoing tickets,
Assigned tickets from Salesforce to different internal departments,
Wrote process related handbooks for partners and agents by using Word,
Imported/Sorted excel data from partners into google maps twice a month by using Excel,
Sold average 15 critical W.O. every end of month with good margin/revenue MoveAgain,
Checked inactive partners if further interested to partnership with MoveAgain,
Meetings twice a day work related with coworkers,
Reported weekly to management for new onboarded partners.
