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Sinoxolo Mokolo

IT Support Team Lead, I am a highly motivated individual experienced with Service desk support and love the challenge of varied assignments.

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Intro
Cape Town, South Africa
Studied IT Management at Cape Peninsula University of Technology
Studied IT at Walter Sisulu University
Joined October 19, 2021

Skills

Languages

English
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Fluent
About
IT Support Team Lead, I am a highly motivated individual experienced with Service desk support and love the challenge of varied assignments. I have been working in the Education sector, Service desk support & Renewable energy project IT support for over seven years (combined) where I have acquired critical IT Support Skills & Business Support Skills. Well-versed in numerous computer system applications including Microsoft Office 365, Dynamics 365, Tagetik, 3CX VOIP application, Agile Board, Team-viewer, VNC, Any-Desk, Forticlient VPN, Litmos, ACSL, Ms Azure storage, Active directory, Sage, Mie-books, Sapling, Timetabler, ZKTeco, Belarc, OBS Streaming, SalesForce ITSM, Jira, G-Suite, Intercom, Front ITSM, ServiceNow ITSM, Citrix, Mimecast, GSM Commander, and Canvas system. With this knowledge, I will be able to implement my school knowledge combined with the strong IT user support experience I have at Acciona Energy, Construct Education, Curro Holdings, Scatec Solar, Strategic Fuel Fund, and Walter Sisulu University.
Experience
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Acciona Energy RSA
Aug 2021 – Apr 2022
RSA IT Responsible
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Construct Education
Jun 2021 – Nov 2021
L1 Canvas Service desk analyst
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Curro Meridian Pinehurst
Nov 2020 – Jul 2021
IT Support Technician
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Scatec Solar RSA
Sep 2019 – Sep 2020
IT Coordinator
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Strategic Fuel Fund
Nov 2017 – Aug 2019
IT Intern
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Walter Sisulu University
Jun 2015 – Jun 2016
E-Learning IT Lab Supervisor
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Walter Sisulu University
Jun 2014 – Jun 2015
Student Centre assistant-
Education
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Cape Peninsula University of Technology
Jan 2018 – Dec 2018
Bachelor of Technology, IT Management
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Walter Sisulu University
Jan 2014 – Nov 2017
National Diploma, IT
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