Sinziana Darie, A seasoned professional with a diverse background and in roles that have honed my expertise in management, coordination and public relations

About

Hello, I am Sinziana, a seasoned professional with a diverse background and extensive experience in roles that have honed my expertise in management, coordination, and public relations. As a former Call Center Manager at Beautiful Company Bc Co S.R.L., I have a deep understanding of delivering exceptional customer service and fostering high levels of satisfaction. My tenure as a Customer Satisfaction Coordinator at Mafcote S.A. allowed me to enhance these skills even further, as I worked both from the office and remotely, ensuring that customer needs were met across different settings. During my time as a Roll-Out Coordinator Sales Assistant at Konica Minolta BSR SRL, I developed strong project management skills and assisted in sales activities. With a background that spans over nine years in this role, I am well-versed in coordinating sales efforts and ensuring seamless project execution. In my role as a Public Relations Specialist and Client Relationship Agent at EE Mafcote Romania S.R.L., I played a pivotal role in maintaining and improving client relationships, contributing to the success of both local and international businesses. My two-year tenure in this position instilled in me the importance of effective communication and relationship management. I started my career as a Client Relationship Agent at SC. Mellon Romania S.A., where I spent one and a half years perfecting my customer service and interpersonal skills. With a Master's Degree in Communication and Public Relations from the Ecological University of Bucharest and a Bachelor's Degree in International Economic Relations from Spiru Haret University of Bucharest, I possess a strong educational foundation to complement my practical experience. In addition to my formal education, I have pursued various certifications, including Google's Fundamentals of Project Management, and I am accredited as a Personal Development Coach and a People's Trainer. My dedication to personal and professional growth is evident in my continuous pursuit of knowledge and skills. I've been recognized for my outstanding achievements, receiving awards from S.C. Mellon Romania S.A. for 'The Best Sales Agent of the Year' in December 2005 and 'The Best Sales Agent of the Month' in November 2005 by The Romanian Bank. These accolades underscore my commitment to excellence. In my career, I've learned the value of effective communication, problem-solving, and delivering results. I'm now ready to bring my experience and skills to a new opportunity, where I can contribute to the success of a dynamic team and organization. If you seek a professional with a proven track record in management, coordination, public relations, and customer service, I would welcome the opportunity to discuss how I can be a valuable asset to your team.

Experience

Beautiful Company Bc Co S.R.L. - Bucharest November 2021 - present

Nov 2021 – Oct 2023

Bucharest, Romania

Call Center Manager

• Recruiting new sales people for new upcoming projects in Romania and Europe • Training groups of new call center operators in order to deliver the best possible results and achieving the daily and monthly sales target • Monitoring projects around Europe (8 countries) and making sure the sale process is effective and we achieve the best optimal results • Recruiting Team Leaders for new subsidiaries in Europe and monitoring their results • Providing proper training to all new comers in Romania and Europe • Project Management for all the new projects implemented in Romania and other subsidiaries from new countries, around Europe • Training and delivering best optimal feed-back to Team Leaders around Europe • Business Development • Familiar with the Scrum Framework and the Agile Methodology

Mafcote S.A., Partly from the office/ Remote - USA

Aug 2020 – May 2021

Partly from the office/ Remote - USA

Customer Satisfaction Coordinator Mafcote S.A., Partly from the office/ Remote - USA

• Organizing online meetings for establishing the normal evolution of the company in the market and also integrating the new procedures in the mutual workflow • Ensuring that all new comers benefit from the right training and following up on their progress. • Managing all the procedures that had to do with the maintenance of all the five websites owned by the company in USA (updating the stock, processing orders from retailers and regular customers, managing returns, updating the product list and data base, editing weekly and annually sales reports, checking up the availability of the products in the warehouse, upgrading the inventory, taking them back from the online environment). • Managing all the five websites owned by the company in the U.S. • Fully managing the Etsy and Amazon accounts for the company. • E-covering the phone and online support for all the apps and websites owned by the company.

Konica Minolta Business Solutions

Mar 2012 – Sep 2019

Bucharest, Romania

Rollout Coordinator

March 2012 - September 2019 • Managing the Administrative Department in the delivery process of our equipment. • Organizing and coordinating meetings between departments. • Drafting specific reports based on the weekly and monthly activity. • Acting as a liaison between the administrative departments and the customer. • Analysing and solving issues that occurred throughout the roll-out process. • Being in charge with the quarterly commission calculation for the all sales representatives within the Romanian subsidiaries; • Communicating with clients; • Coordinating internal and external sales competitions of the company.

Education

Ecological University of Bucharest

Oct 2019 – Jul 2020

Master's Degree in Public Relations and Communication, Public Relations and Communication

Spiru Haret University - Bucharest

Oct 2002 – Jul 2007

Bachelor's Degree in International Relations and European Studies, International Relations and European Studies

Sinziana Darie

A seasoned professional with a diverse background and in roles that have honed my expertise in management, coordination and public relations

Skills

Languages