4 years of experience in the frontline of multiple Startup companies, especially SaaS industry with global scope of work. i am a Kind of person who loves to create new positive business relationship, while continuing to grow with others and make every single conversation beneficial for all parties.
Experience
COR Global Limited
Feb 2022 – Present
United States
Customer Success Manager (APAC & EMEA)
- Deliver and communicate ROI for our clients, throughout the customer lifecycle.
- Be the trusted partner for the customer on use-case and product functionality
- Draft detailed and accurate customer reports.
- Work with customers to better understand their business needs and goals.
- Understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Intercom and Survicate.
- Represent the voice of the customer to provide input into every core product, marketing and sales process
- Collaborate closely with team members support renewals and expansion opportunities
- Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
- Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers
- Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
- Being the main point of contact between the company and a number of named enterprise
