Im an operations analyst for about 2 years experience and looking to secure a position where I can leverage my skills as a dedicated Operations Analyst, with a strong focus on attention to detail and process optimization. I aim to contribute to a team that values accuracy, efficiency, and continuous improvement, while also expanding my expertise in operations management.
Experience
Qurate retail Group
Sep 2022 – Nov 2024
West Chester PA
Operations Analyst
Monitoring the performance of the operations environment and performs problem resolution including coordinating with venders when needed to ensure continued availability and reliability, Following established procedures.
Provides preventative maintenance on technologies
Resolves reoccurring problems and documents appropriate procedures.
Identifies opportunities for system improvements and escalates as appropriate.
Documents new procedures in a clear and concise manner.
Demonstrates solid working knowledge and understanding of operations environment, including all relevant tools, equipment and controls needed to monitor the performance of the systems or technologies in their area of infrastructure.
Understands the structure and the information and/or resources the may require of the relative critically of different applications/ systems supported.
Develops understanding of the retail industry
Understands the impact of regulations, laws and company policies, standards and procedures to their role.
Performs routine tasks and worked on projects and problem of varied scope: troubleshooting, following established procedures as defined by existing protocols
Shares complex technical information effectively with other team members and continue to build and begin leveraging internal networks.
Cooperates and works effectively with colleagues across the organization. Shares knowledge effectively within their team
Forms relationships with internal clients by listening, clarifying and responding effectively to solve problems. Demonstrates good oral and written communication skills, producing clear and concise documentation as requested.
Interact with clients to responds to questions and provide support.
Participate in determining the approach for completing project work and tasks.
Project work is limited but may participate in project teams, executing a project task and given a specific timeframe in which to complete it
Escalates issues to the appropriate party when required
