I’m a detail-oriented Virtual Assistant and Data Entry Specialist with over 8 years of experience supporting executives, managing customer service requests, and handling high-volume administrative tasks. I specialize in fast, accurate data entry, email and chat support, CRM management, and online research. I’m highly organized, reliable, and take pride in delivering error-free work on time. I’m passionate about helping businesses run more smoothly behind the scenes.
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Experience
SpringerMiller Systems
Sep 2021 – Apr 2025
Remote
Software Trainer
Trained clients on proprietary software, leading both 1:1 sessions and group workshops
- Created and updated learning materials to fit different learning styles
- Helped users feel confident using systems through clear, patient instruction
- Delivered feedback and assessments to ensure adoption and understanding
- Supported product rollout, upgrades, and system changes
SpringerMiller Systems
Jun 2017 – Sep 2021
Remote
Technical Support / Product Specialist
- Provided advanced technical support to 50+ hospitality and resort clients
- Handled troubleshooting for interface issues (credit card, gift card, PMS integrations)
- Supported both cloud-based and local environments (AWS, Windows 7/10)
- Worked closely with engineering to report bugs, test fixes, and implement updates
- Delivered solutions in plain language to users ranging from IT pros to front desk staff
