Smita Chaskar, Creative Process Executive with 4 years spent leading companies toward more efficient and cost-effective operations. Tireless in seeking pot

Experience

Cognizant

Sep 2021 – Aug 2022

Pune

Senior Process Executive

Successfully managed, coordinated and regulated all processes within operations. Ensured all queries were addressed so that client relationships were maintained. Ensured that performance parameters were met and exceeded within company's guidelines and policies. Produced clear, concise performance reports, accurately presenting data for analysis and evaluation. Addressed customer service enquiries quickly and accurately. Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement. Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention. •Assisted customers with product-related questions, feedback and complaints. Maximised customer satisfaction by resolving service issues promptly. Cross-trained and supported team of customer service representatives

Infosys

Jul 2019 – Jan 2021

Pune

Process Executive

Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention. Achieved company-wide recognition for level of customer service. Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. Provided positive customer experiences and enhanced brand reputation through attentive, helpful service. Built rapport with customers through courteous and professional communications. Mentored junior team members on methods to provide outstanding service to customers. Coordinated referrals and escalations to obtain specialised support. Tracked trending issues and prepared reports for supervisory team to address repeated concerns.

Wipro

Jun 2018 – Jun 2019

Pune

Research Analyst

Analyzed statistical data using both modern and traditional methods. Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations. Collaborated with the leadership team to identify relevant questions and determine the best methods of collection. Streamlined research processes to meet tight deadlines for multiple projects. Catalogued data and research into Quest databases. Organized participant-informed consent waivers and research scope documentation. Evaluated potential subject participants to assess suitability for planned studies Used various approaches to gathering and assessing data, including trend analysis, consumer research and best practice reviews. Improved project processes and operations through detailed advice from quantitative data findings. Conducted targeted research based on policy and process improvement goals, supporting company growth.

Education

University of Pune

Jun 2015 – Jul 2018

Bachelor of Arts , English Literature

Smita Chaskar

Creative Process Executive with 4 years spent leading companies toward more efficient and cost-effective operations. Tireless in seeking pot

Skills

Languages