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Soaiangotiana Nathanaëlle Rakotomalala

Administrative Assistant

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Intro
Madagascar
Ingénieur Pédagogique at Skiillz
Joined June 29, 2025

Skills

Languages

French
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Native or Bilingual
English
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Intermediate
About
I’m a detail-oriented and reliable professional with over 5 years of experience in customer support, administrative tasks, and content management. My background includes handling large volumes of customer emails and chat inquiries, creating and correcting professional content, and supporting internal teams in a fast-paced environment. I’m particularly interested in back-office support roles that involve problem-solving, written communication, and task coordination. I enjoy structured work, clear processes, and helping teams run smoothly behind the scenes. My strongest qualities include: - Excellent written communication in both French and English - Strong organizational and time management skills - Ability to learn quickly and adapt to new tools - Calm, focused mindset even under pressure - Commitment to delivering high-quality, professional work consistently I’m looking for long-term, remote opportunities where I can apply my skills to support companies efficiently and with dedication.
Experience
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Skiillz
Nov 2022 – Present
Antananarivo
Ingénieur Pédagogique
* Création de supports via Canva pour les cours en ligne (vidéos, images, ...) * Création et correction de cours à mettre en ligne, pour le grand public. * Création et correction de formations pour les agents de notre centre d'appel.
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ADM Value
Apr 2021 – Oct 2022
Antananarivo
Coach Production
* Briefing et animation d’équipe, * Suivi de la productivité et de la performance des agents, * Suivi du bon fonctionnement des outils à la disposition des agents, * Suivi de backlog * Suivi de l'assiduité des collaborateurs
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ADM Value
Nov 2020 – Mar 2021
Antananarivo
Mailer
* Traitement des e-mails et chats entrants. * Création des demandes techniques orientées vers différents services.
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Vivetic Group
Apr 2016 – May 2018
Antananarivo
Téléconseillère
* Réception d'appels pour un service de renseignement et de mise en relation (118-818), * Chargée de la gestion d'abonnements et d'assistance aux abonné(e)s du * Groupe Marie Claire. (Appels entrants, sortants et mails) * Suivi de commandes pour le service client de Deliveroo. (Mails et tchat)