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Soe Yadanar

Client Relationship Manager/ Higher Grade Pleader

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Intro
Yangon, Myanmar
Client Relationship Manager at UMG Idealab Co., Ltd
Studied English-as-a-Second-Language Education at British Council Myanmar
Studied • Majored in Constitutional Law, Civil Procedure Code, Child Law of Myanmar, Administrative Law, Law of Evidence, and Jurisprudence. at Dagon University (North Dagon)
Joined April 23, 2021

Skills

Languages

Burmese
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Native or Bilingual
English
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Fluent
About
Likable and dependable Client Relationship/ Customer Service Manager with over 7 years of professional experience. Skilled in oral and written social communication as well as negotiation techniques. Seeks to provide a memorable experience for customers and hank to build customer loyalty by leveraging interpersonal skills and offering top customer service. Recognized as an open-minded and compassionate English student at British Council, Myanmar.
Experience
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UMG Idealab Co., Ltd
Jan 2021 – Present
Yangon, Myanmar
Client Relationship Manager
• Carefully planned client care and service plans depending upon client needs and desires. • Provided ongoing client education and recommended various materials to assist the client in their rehabilitation goals. • Managed front-end development in the company's transformation into digitizing features, Employee Track, and User'sAccount Management systems. • UMGIdealab will support selected teams with mentorship, legal advice, and brand consulting. • Prepare the user guide for the initiated technologies and support the user training
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Wirecard (Myanmar) Financial Services Company
Apr 2018 – Dec 2020
Yangon, Myanmar
IT Support Engineer
• Set up and administered POS and e-commerce(Eg, Visa, Mastercard, China UnionPay, Payment By Link and etc.) systems and configurations. • Aligned office departments and increased inter-department communication and data sharing. • Processed thousands of support requests received over 2 years for technical assistance on a wide range of issues related to Ecommerce and Online Payment Services. • Configured hardware, devices, and software to set up workstations for employees. Employers name and address- Wirecard (Myanmar) Financial Services Company, Starting and ending dates- Nov 2017 - May 2019 Hours worked per week- 8hrs per week, Salary- 500,000MMK per month.
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Private Local Law Firm
May 2017 – Mar 2018
Yangon, Myanmar
Higher Grade Pleader
• Experienced an average of 30 cases each month. • Conducted 50+ trademark searches. • Engaged in complex legal matters across wide range of disciplines litigation under statutes relating to Civil matters and Criminal cases. • Worked with clients to improve life choices and maximize benefits of programs. • Questioned and cross-examined witnesses throughout course of trials. • Explained available courses of action and possible repercussions of cases to clients. • Resolved Contract and property disputes by arbitration and summary jury trial. • Pursued a concentration in intellectual property & information law. • Prepared and formatted 3 litigation briefs. Commended by litigator for each. • Drafted 800+ professional letters, ensuring 100% accuracy. • Freelance Notary, witnessing an average 15/yr transactions and contracts. • Supporting the firm’s client to process the prosecution of IP rights (Patents, Trademarks, Industrial Designs, Copyrights, etc.) in Myanmar • preparing reports pertaining to IPs in Myanmar • supporting partners with consultancy for clients Employers name and address- Private Local Lawfirm Supervisors name and telephone number- Daw Khin Khin Soe (+95)9 443215083 Starting and ending dates- Hours worked per week- 8hrs per week, Salary- 800,000MMK per month.
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AEON MICROFINANCE MYANMAR
May 2015 – Feb 2018
Yangon, Myanmar
Call Center Customer Service (Senior Staff)
AEON is a global microfinance company. As a Call Center Representative, I worked on a team of 30 people and was responsible for both inbound and outbound customer calls. My daily activities included: • Handled over 200 calls within 8-hours(Working hours) to meet fast-paced call center demands. • Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations. • Diagnosed all of the customer complaints that received by the day. • Organizationally utilizing provided tools and asking diagnostic Excellent questions. • Handled inbound contacts and provided • explaining customer service according to departmental policies and procedures. Employers name and address- AEON Microfinance Company, Myanmar Starting and ending dates- December 2016 — Nov 2017 Hours worked per week- 9hrs per week, Salary- 300,000MMK per month.
Education
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British Council Myanmar
Jan 2016 – Feb 2020
Advanced Level of English Language, English-as-a-Second-Language Education
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Dagon University (North Dagon)
Jan 2011 – Nov 2015
Bachelor of Laws (LLB), • Majored in Constitutional Law, Civil Procedure Code, Child Law of Myanmar, Administrative Law, Law of Evidence, and Jurisprudence.
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