Sofía Embon, Virtual Assistant and Translator

About

I have experience in communicating with customers to resolve technical and account-related issues related to websites, hosting, and domains; and providing support in both Spanish and English, and working to ensure customers have a positive experience with the services provided. I am also an experienced freelance translator, specializing in technical and legal translation. I have worked on a range of projects, including technical records, marketing materials, and legal documents. My translation work has allowed me to develop strong attention to detail and a keen understanding of cross-cultural communication. I spent four years working as an English teacher, providing private lessons to students in Spain, Argentina, and Uruguay. As a freelance teacher, I created customized lesson plans, managed scheduling and billing, and helped students improve their skills in speaking, listening, reading, and writing.

Experience

Hostinger International

Feb 2023 – Present

Remote

Live Support Specialist

I communicate with clients in both Spanish and English to troubleshoot and resolve technical issues related to website hosting and domain management, including billing issues, DNS management, and other related tasks. Work collaboratively with technical teams, using Slack channels and Jira to manage client reports and efficiently resolve complex technical issues. With a proactive approach to problem-solving, I provided training and support to clients on the effective use of Hostinger's services, tools, and products to drive customer success.

Galasur SA

Jan 2021 – Present

Argentina

Technical Translator

Comprehensive repair record, including mechanical, hydraulic, electrical and electronic parts of high performance mining equipment. Evaluation of the current situation under manufacturer's standards, applicable to used and rebuilt equipment

Freelance

Mar 2019 – Present

Remote

English Teacher

Provided personalized English language lessons to students in Spain, Argentina, and Uruguay, tailoring lesson plans to meet individual needs and abilities. Managed all aspects of the teaching process, including scheduling, payment management, and ongoing support to ensure student success. Fostered a positive and engaging learning environment, helping students improve their English language proficiency in speaking, listening, reading, and writing.

Galasur SA

Nov 2019 – Apr 2020

Argentina

Administrative Assistant

Integral ordering, filing and catalog of accounting and financial documentation; data entry of remunerations for 4th category income tax and others; reconciliation of bank accounts, bank procedures and others.

Education

Universidad de Belgrano

Mar 2019 – Dec 2022

Sworn, literary and scientifictechnical English>Spanish Translation, Translation

Coderhouse

Aug 2021 – Nov 2021

Data Analytics, IT

Sofía Embon

Virtual Assistant and Translator

Skills

Languages