Soo Kaiwen, Customer Service Expert

About

Possess ample passion in the customer service industry with more than 3 years of experience.

Experience

Grand Hyatt Kuala Lumpur

Aug 2022 – Present

Malaysia

Special Events Executive

- Manage special dining reservations volume up to USD 6,700 revenue daily. - Manage administrative tasks, completed up to 8 reports daily and multitasks with incoming calls, emails & reservations with excellent time management. - Communicate with events services & culinary teams in the utmost efficient manner. - Maximize revenue by presenting site visits and closing group reservations. - Settle any guest disputes in a professional, pleasant & seamless manner.

Grand Hyatt Kuala Lumpur

May 2022 – Aug 2022

Malaysia

Grand Club Host

- Provided utmost personalized service by remembering guests' preferences. - Attentive to all needs of 80 dining-in guests, and 25 active tables daily. - Played multiple roles as sommelier, mixologist, concierge and butler.

Grand Hyatt Kuala Lumpur

Apr 2021 – May 2022

Malaysia

Waiter / Host

- Remain sensitive to all needs and orders of 150 guests, and 50 active tables. - Manage reservations and remain sensitive to guests' special arrangements. - Communicate with superiors & 4 kitchens for the highest level of service.

Education

INTI International University

Aug 2019 – Apr 2022

Diploma, Business

EC Global Academy

Aug 2021 – Jan 2022

Professional Diploma, Hospitality

Soo Kaiwen

Customer Service Expert

Skills

Languages