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Sophia Addo

Customer Service Rep /Administrative, Sales Assistant

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Intro
United Kingdom
Chief Operations Officer at PEARLBLINKS GRAPHICS DESIGN
Studied Psychology at University of West London
Studied Psychology at University of Cape Coast, Ghana
Hospitality
Joined April 5, 2023

Skills

Languages

English
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Native or Bilingual
About
Customer Service Rep/Administrative Assistant with 7+ years of experience in diverse range of customer support services and sales environment.
Experience
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PEARLBLINKS GRAPHICS DESIGN
May 2023 – Present
Northampton, UK
Chief Operations Officer
•Offering Graphic and Website design services. •Freelance Virtual Administrative services such as editing, proofreading, social media account set up and management, advertising services etc. •Taking care of order processing, order management and order tracking. •Providing customer support via phone calls, emails and WhatsApp, to resolve any issues they may have.
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PRAÇA CAFÉ
Sep 2019 – Jan 2023
NORTHAMPTON, UK
SHOP ASSISTANT
•Ensure high levels of customer satisfaction through excellent sales service. •Liaising with the manager on ordering and accepting supplies, as well as managing the café’s budget and monitoring operational costs. •Maintain outstanding store condition and visual merchandising standards. •Identifying customer retention and attraction strategies.
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FLAME OF FIRE INTERNATIONAL MINISTRIES
Jul 2015 – Sep 2019
BIRMINGHAM, UK
EXECUTIVE ASSISSTANT
•Handling and responding to all correspondence including phone calls, emails and letters, queries and complaints. •Scheduling appointments and organizing diary entries, setting reminders for meetings, appointments and other important tasks for the Resident Pastor. •Preparing church members tithes and offering spreadsheets and keeping online records. •Managing social media accounts. •Serving as a liaison between board of directors and the various departmental heads of the church.
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AFRICAN GOLDGEMS INTERNATIONAL LLC
Mar 2012 – Jul 2015
Ghana/UK
CUSTOMER SERVICE REP/SALES ADVISOR
•Advised clients who wished to purchase exceptional gold and diamond jewelries, ensuring that they always got the best deal for their money and at the same time increasing sales target. •Worked on sales promotions in specialized concessions for the company. •Assisted the CEO in processing sales of jewelry products in Ghana and remotely from the UK.
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AVIATION PROFILING AND SECURITY SERVICES
Oct 2010 – Feb 2012
KOTOKA INTERNATIONAL AIRPORT, GHANA
CUSTOMER SERVICE AGENT/PASSENGER PROFILER
•Kept to strict airline and airport disciplines ensuring on-time and excellence delivery of day-to-day customer services. •Assisted customers with their queries mainly at the departures, boarding gates, and the VIP lounge. •Ensured that passengers met the IATA Timatic standard requirements for their destination and any transit points.
Education
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University of West London
Feb 2013 – Jul 2014
Graduate Diploma , Psychology
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University of Cape Coast, Ghana
Oct 2006 – Jul 2010
Bsc (Hons) , Psychology
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