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Sophia Gordon

Administrative/Customer Service

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Intro
Lehigh Acres, United States
Studied Patient Care Technician at Southwestern vocational training
Studied General study at Mariner High School
Joined September 4, 2022

Skills

Languages

English
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Fluent
About
An experienced customer service and administrative expert with a proven track record of advanced organizational skills.  I am aiming to find employment with a company that will allow me to utilize my skills to develop and grow their administration customer service and organizational services. 
Experience
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Ensemble health partners
Aug 2021 – May 2022
Naples Florida
Health management specialist
Maintains the security of electronic medical records systems. Experience working with healthcare staff to establish a record-keeping process for admittance and discharge data. Ensures that health information procedures are in compliance with laws and policies.  Responsibilities include making changes to the system or file storage processes if needed.  Scan all medical records and validate documents.
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United States Postal Service
Feb 2017 – May 2022
Fort Myers Florida
Highway contract carrier
Delivers mail in all forms to homes and businesses. Travels a directed route to deliver mail and collect mail that consumers and businesses want to send. Covers a route on foot or by vehicle. Sorts mail in delivery sequence. Enters change of address orders database that processes forwarding address stickers. Obtains signed receipts for registered, certified, and insured mail. Collects associated charges for postage and COD orders. Completes any necessary paperwork.  Handles customers’ questions about postal services and regulations.
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Alta Resources
Oct 2013 – Sep 2015
Fort Myers Florida
Customer service representative
Assisted consumers with enrollment applications for purchasing health insurance through the marketplace. Answered calls in the on-queue system, transferred calls to appropriate departments. Gathered brief information from customers to review member benefits and to provide health insurance policy quotes.  
Education
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Southwestern vocational training
Aug 2015 – Dec 2015
Certificate , Patient Care Technician
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Mariner High School
Aug 1996 – May 1999
High school diploma , General study
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