Sophia Oregel

About

Detail-oriented professional with excellent communication, time management and interpersonal skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Experience

Eskaton Care Center Greenhaven

Jan 2023 – Present

Sacramento, CA

Rehabilitation Aide

• Create and modify daily schedules for all Therapists. • Perform departmental clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, and filling out forms. • Provides patient care support under the direction of licensed Physical Therapists, and Occupational Therapists • Assists with staffing and communicates with staffing coordinator. • Gather documents for month-end audits. • Calculate and revise billing minutes. • Conducts skilled billing audit upon resident discharge. • Prepares mandatory in-service letters to on-call staff as well as annual health screen reminders. • Monitors Rehab supplies (towels, gowns, sheets, etc.) and re-stocks as necessary. • Clerical duties as directed by the Rehab Program Manager. • Organize work areas, check and store equipment after treatment. • Secured patients into or onto therapy equipment.

California Employment Development Department

Sep 2020 – Sep 2022

Remote

Employment Program Representative

• Provide prompt, accurate and courteous customer service. • Investigate claimant identities • Investigate fraudulent Unemployment Insurance claims; • Determine claimant eligibility • Conduct fact-finding interviews; • Respond to inquiries, and perform claim processing activities in accordance with laws, regulations, policies and precedent decisions; • Provide mentorship to teammates • Analyzed employment-related data and prepared required reports. • Prepared and maintained records related to events, such as hiring, termination, leaves, transfers, and promotions data use background check system software. • Interpret and explain policies, procedures, laws, standards, and regulations. • Obtained information on work history, training, education and job skills. • Conducted reference or background checks on job applicants.

US Department of Homeland Security

Jul 2018 – Apr 2021

Sacramento, CA

Transportation Security Officer

• Provide excellent customer service • Security screening of passengers, baggage and cargo at airports • Independent handling of screening functions • Operating basic security equipment, such as X-ray machines and advanced imaging technology at screening checkpoints • Inspected carry-on items, using x-ray viewing equipment, to determine whether items contained objects that warrant further investigation. • Working with persons of diverse backgrounds • Communicating non-technical information effectively to others. • Follow protocol and notify appropriate personnel when security breaches occur. • Patrolled work areas to detect suspicious items. • Tested baggage for explosive materials using explosive detection machines and chemical swab systems. • Challenged suspicious people, requesting badges and inquiring to business in restricted areas.

California Department of Child Support Services

Jun 2017 – Jun 2018

Rancho Cordova, CA

Student Assistant

• Provide excellent customer service • Answering general information security office phone line • Answered incoming calls and responded to inquiries and messages using professional etiquette. • Creating and deactivating employee training accounts • Monitoring and responding to office's general mailbox • Assigning and distributing cyber alerts using Access Database • Revising and formatting procedure documents • Monitoring and processing cybersecurity incident alerts • Followed strict confidentiality standards regarding data and privacy. • Assigning incidents to team members using Altiris and ServiceNow • Gathering user IP information using Command Prompt • Maintain department Information Security Manual • Assisting in validating of cybersecurity software systems • Creating security tracking forms using SharePoint • Creating procedure document tracking sheet using Excel • Completed various administrative tasks, assisting with special projects. • Coordinate Department's annual Cybersecurity Fair

California Department of Technology

Jan 2016 – May 2017

Rancho Cordova, CA

Student Assistant

• Provide excellent customer service • Completed various administrative tasks, assisting with special projects. • Followed strict confidentiality standards regarding data and privacy. • Order office supplies and employee anniversary gifts • Organize multiple Division supply rooms • Maintained printers by refilling paper and toner and clearing jams. • Answered incoming calls and responded to inquiries and messages using professional etiquette. • Create Excel spreadsheets and word documents • Track personnel probation reports • File and document filing • Sort and distribute pay stubs • Compile documents and data • Worked and managed multiple tasks to meet established deadlines. • Assist public with employee locator information • Prepare interview packets for management and hiring packets for Human Resources • Prepare correspondence, labels and reports using a PC

Maximums, Inc.

Aug 2015 – Jan 2016

Rancho Cordova, CA

Customer Service Representative

• Provide excellent customer service by phone • Answer incoming calls in high volume call center • Responded to telephone inquiries and complaints following standard operating procedures. • Addressed customers courteously using suitable methods and problem-solving skills. • Updated and maintained database with accurate customer information and timely data entry. • Status check for beneficiaries using MEDS • Complied with corporate and regulatory policies regarding information confidentiality and privacy. • Enroll beneficiaries into Managed Health Plan with Medi-Cal • Educate beneficiaries with knowledge of different health plans in counties • Communicate with beneficiaries regarding their Medi-Cal cases • Remained open to feedback from supervisor and peers to build and improve skills set. • Referred unresolved customer grievances to designated departments for further investigation. • Made appropriate account corrections to resolve customer problems. • Obtained and examined relevant information to assess validity of complaints and determine possible causes. • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. • Navigated multiple computer systems and applications and utilized search tools to find information. • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

Education

Sacramento State University

Jan 2016 – May 2018

Bachelor's Degree , Criminal Justice

American River College

Aug 2011 – Dec 2016

Associate's Degree , Social Sciences

Skills

Languages