soumia ziady

Call Center Team Manager

Message

Intro

Casablanca, Morocco

Team Manager at Majorel

Studied at Hassa II Univertsity

Studied at Baroudi High School

Telecommunications

Joined July 4, 2022

Skills

Languages

English

Fluent

French

Intermediate

Arabic

Fluent

About

I'm a team manager with 5 years experience in the call center domain. I am a skilled communicator and i have built stong interpersonal skills all along my career I am today looking for a Remote/WFH jobs because I believe that it's more fit for my life goals.

Experience

Majorel

Dec 2019 – Present

Casablanca

Team Manager

leading and Managing a group of 20+ Content Modeartors to insure reaching KPI targets and team moral

Majorel

May 2018 – Dec 2019

Casablanca

Quality Auditor

Auditing agents on their handeling to determine the quality requirments

Majorel

Aug 2016 – May 2018

Casablanca

Content Moderator

Content Moderation for Social Networks

Education

Hassa II Univertsity

Sep 2015 – Jun 2016

Baroudi High School

Oct 2011 – Jun 2012

High School Diploma