So Young Park

StubHub

May 2018 – Aug 2020

Madrid, Spain

Inside sales Supervisor

Online Sales Management on all international websites / Leading International team in charge of APAC and EMEA markets l Analyzing markets and sales trends and create action plans to enhance performance and productivity. l Performance checks: both quantity and quality (Phone calls, emails, chats etc.) l Establish KPI for team and apply assessment. l Reporting daily GMS, reviewing daily performance for all INTL markets. l In relation to all stake holders in order to perform the sales smoothly. l People manager: conducting weekly 1:1 with agents, analyzing monthly, weekly performances and giving feedbacks l Checking and testing CRM tools l Conducting hiring process. l Training agents, detecting deficiencies, developing training materials for new tools, agents or new procedures. l Managing work schedules including weekend and holiday and overtime management.

Skills

Languages