Proficient level in English, Intermediate level in Spanish, and Korean mother tongue. Working as a marketer for 11 years and 4.5 years of recent Sales experience in an International environment in charge of APAC and EMEA
Experience
StubHub
May 2018 – Aug 2020
Madrid, Spain
Inside sales Supervisor
Online Sales Management on all international websites / Leading International team in charge of APAC and EMEA markets
l Analyzing markets and sales trends and create action plans to enhance performance and productivity.
l Performance checks: both quantity and quality (Phone calls, emails, chats etc.)
l Establish KPI for team and apply assessment.
l Reporting daily GMS, reviewing daily performance for all INTL markets.
l In relation to all stake holders in order to perform the sales smoothly.
l People manager: conducting weekly 1:1 with agents, analyzing monthly, weekly performances and giving feedbacks
l Checking and testing CRM tools
l Conducting hiring process.
l Training agents, detecting deficiencies, developing training materials for new tools, agents or new procedures.
l Managing work schedules including weekend and holiday and overtime management.
StubHub
Nov 2016 – May 2018
Madrid, Spain
Key Account Manager at Operation Department
Outbound/Inbound online sales executive for APAC and UK
Education
Korea National Open University
Mar 2012 – Feb 2014
Bachelor of Arts (BA), English language and literature