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So Young Park

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Intro
Madrid, Spain
Studied at Korea National Open University
Studied at Incheon National University
Joined March 21, 2021

Skills

Languages

Korean
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Native or Bilingual
English
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Native or Bilingual
Spanish
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Intermediate
About
Proficient level in English, Intermediate level in Spanish, and Korean mother tongue. Working as a marketer for 11 years and 4.5 years of recent Sales experience in an International environment in charge of APAC and EMEA
Experience
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StubHub
May 2018 – Aug 2020
Madrid, Spain
Inside sales Supervisor
Online Sales Management on all international websites / Leading International team in charge of APAC and EMEA markets l Analyzing markets and sales trends and create action plans to enhance performance and productivity. l Performance checks: both quantity and quality (Phone calls, emails, chats etc.) l Establish KPI for team and apply assessment. l Reporting daily GMS, reviewing daily performance for all INTL markets. l In relation to all stake holders in order to perform the sales smoothly. l People manager: conducting weekly 1:1 with agents, analyzing monthly, weekly performances and giving feedbacks l Checking and testing CRM tools l Conducting hiring process. l Training agents, detecting deficiencies, developing training materials for new tools, agents or new procedures. l Managing work schedules including weekend and holiday and overtime management.
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StubHub
Nov 2016 – May 2018
Madrid, Spain
Key Account Manager at Operation Department
Outbound/Inbound online sales executive for APAC and UK
Education
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Korea National Open University
Mar 2012 – Feb 2014
Bachelor of Arts (BA), English language and literature
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Incheon National University
Mar 1994 – Feb 1998
Bachelor of Fine Arts (BFA)