I am bilingual in Spanish and English. I have a strong background in customer service from various settings which include call center, office receptionist, restaurant hostess, pharmacy technician and retail store cashier.
Experience
Dina Lunken, DDS
Dec 2023 – Apr 2024
Peru, IL
Dental/Office assistant/hygiene coordinator
Main job was the maintenance and sterilization of dental instruments, assisting the dentist with exams, filing, digitizing fil x rays, occasional translating, assisting the hygienists in cleanup after patients, ensured hygiene supplies were assembled and stocked.
CVS
Sep 2022 – Oct 2023
Mendota, IL
Pharmacy Technician/Front store associate
●Dual Position Posting: Held a dual role involving customer service
at the pharmacy and at the front of the store.
● Customer Assistance: Provided support to patients and customers
during the check-out process for merchandise and prescriptions.
● Prescription Processing: Proficient in processing and
troubleshooting prescription adjudications and insurance rejects.
Handled refill requests from patients and ensured compliance
with Rx requirements such as expired scripts, refills, and plan
limitations.
● Data Entry: Experienced in accurately entering new prescriptions
into the system using various methods such as hard copy,
e-scribing, fax, or phone.
● Prescription Filling: Skilled in filling and assembling
prescriptions, including counting and calculating medication
quantities for inhalers, insulins, otic and optic drops, and other
pharmaceutical products.
Hy-Vee Inc. Pharmacy
Oct 2021 – Aug 2022
Peru, IL
Pharmacy Technician
Customer Assistance: Provided support to patients during the check-out process for prescriptions.
Prescription Processing: Proficient in processing and
troubleshooting prescription adjudications and insurance rejects.
Handled refill requests from patients and ensured compliance
with Rx requirements such as expired scripts, refills, and plan
limitations.
Data Entry: Experienced in accurately entering new prescriptions
into the system using various methods such as hard copy,
e-scribing, fax, or phone.
Prescription Filling: Skilled in filling and assembling
prescriptions, including counting and calculating medication
quantities for inhalers, insulins, otic and optic drops, and other
pharmaceutical products.
Law offices of Fernando Leone
Nov 2011 – Apr 2012
Santa Ana, CA
Receptionist
● Responsibilities included greeting and assisting clients coming
for their appointments. Assisted them in the completion and
processing of legal forms related to their case if any.
● Scheduling and maintaining appointments, distributing mail,
sending and receiving faxes. Proofreading and editing letters
before sending them off, drafting letters the lawyer or the
paralegals needed sent out.
● Other various clerical tasks such as organizing and maintaining
files, keeping the office supplies stocked, running outside mail,
supply and misc errands for the lawyer and paralegals. Minimal
computer and other tech/machine troubleshooting.