Stacy Pavnica, Bilingual customer service and data entry

About

I am bilingual in Spanish and English. I have a strong background in customer service from various settings which include call center, office receptionist, restaurant hostess, pharmacy technician and retail store cashier.

Experience

Dina Lunken, DDS

Dec 2023 – Apr 2024

Peru, IL

Dental/Office assistant/hygiene coordinator

Main job was the maintenance and sterilization of dental instruments, assisting the dentist with exams, filing, digitizing fil x rays, occasional translating, assisting the hygienists in cleanup after patients, ensured hygiene supplies were assembled and stocked.

CVS

Sep 2022 – Oct 2023

Mendota, IL

Pharmacy Technician/Front store associate

●Dual Position Posting: Held a dual role involving customer service at the pharmacy and at the front of the store. ● Customer Assistance: Provided support to patients and customers during the check-out process for merchandise and prescriptions. ● Prescription Processing: Proficient in processing and troubleshooting prescription adjudications and insurance rejects. Handled refill requests from patients and ensured compliance with Rx requirements such as expired scripts, refills, and plan limitations. ● Data Entry: Experienced in accurately entering new prescriptions into the system using various methods such as hard copy, e-scribing, fax, or phone. ● Prescription Filling: Skilled in filling and assembling prescriptions, including counting and calculating medication quantities for inhalers, insulins, otic and optic drops, and other pharmaceutical products.

Hy-Vee Inc. Pharmacy

Oct 2021 – Aug 2022

Peru, IL

Pharmacy Technician

Customer Assistance: Provided support to patients during the check-out process for prescriptions. Prescription Processing: Proficient in processing and troubleshooting prescription adjudications and insurance rejects. Handled refill requests from patients and ensured compliance with Rx requirements such as expired scripts, refills, and plan limitations. Data Entry: Experienced in accurately entering new prescriptions into the system using various methods such as hard copy, e-scribing, fax, or phone. Prescription Filling: Skilled in filling and assembling prescriptions, including counting and calculating medication quantities for inhalers, insulins, otic and optic drops, and other pharmaceutical products.

Law offices of Fernando Leone

Nov 2011 – Apr 2012

Santa Ana, CA

Receptionist

● Responsibilities included greeting and assisting clients coming for their appointments. Assisted them in the completion and processing of legal forms related to their case if any. ● Scheduling and maintaining appointments, distributing mail, sending and receiving faxes. Proofreading and editing letters before sending them off, drafting letters the lawyer or the paralegals needed sent out. ● Other various clerical tasks such as organizing and maintaining files, keeping the office supplies stocked, running outside mail, supply and misc errands for the lawyer and paralegals. Minimal computer and other tech/machine troubleshooting.

Education

Eagle Rock Jr/Sr High School

Sep 1998 – Jun 2004

High School Diploma, General Education

Stacy Pavnica

Bilingual customer service and data entry

Skills

Languages