Stacy-Ann Richards, Customer Success Advisor

About

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Experience

Ecolab Jamaica

Aug 2019 – Present

Kingston, Jamaica

Customer Success Advisor / Billing Agent

 Customer Service responsibilities in office, over the telephone and through emails.  Invoicing purchase orders from customers along with processing of credit notes for all divisions.  Dealt with problems with calm and professionalism to deliver optimal resolutions.  Identified, researched, and resolved billing variances to maintain system accuracy and currency.  Generated and submitted invoices based upon established accounts receivable schedules and terms.  Responded to customer concerns and questions on daily basis.  Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.  Created improved filing system to maintain secure client data.

Mailpac Services Limited

Oct 2014 – Apr 2019

Kingston, Jamaica

Logistics & Customer Service Representative

 Tracked orders and notified customers of status or potential delays.  Processed and entered customer orders into database and provided proactive customer service for accounts.  Generated documentation and information required for customer shipments.  Monitored and reported on transportation costs and properly filed shipping documents.  Liaised between warehouse personnel and customer to facilitate account and operational needs.  Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices, and shipments.  Maintained damaged goods records, backorder logs and applicable regulatory reporting.

Airpak Services Limited

Feb 2013 – May 2014

Kingston, Jamaica

Customer Service Representative

 Provided primary customer support to internal and external customers.  Answered customer telephone calls promptly to avoid on-hold wait times.  Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.  Followed up with customers about resolved issues to maintain high standards of customer service.  Completed data entry for the importation and exportation of shipments through UPS Jamaica

Education

University of The Commonwealth Caribbean (UCC)

Aug 2012 – May 2020

Bachelor of Science, Business Administration

Stacy-Ann Richards

Customer Success Advisor

Skills

Languages