Stefka Tatarska, Virtual Business Assistant

About

Hello, My name is Stefka. I have a master degree in tourism. I have excellent verbal and written English. I have very good organisation skills with ability to prioritize workload. I am a fast learner, able to multi-task. I have excellent communication skills. I have experience with Canva. I have prepared different kinds of pdf printables and different planners. I have experience with preparing listings for Etsy- (preparation of title, description, keywords, tags, attributes and categories). I have excellent computer skills. I work with MS Word, MS Excel, Power Point, Google Workspace. Feel free to contact me!

Experience

Smart Properties & Investments LTD

Sep 2020 – Present

online job

Virtual Customer Service Administrator

▪Take calls and reply to email enquiries from tenants and landlords and prospective clients ▪Send out invoices, bills and statements and organize payments using the accounting software Xero ▪Log maintenance issues and arrange the tradespersons for jobs ▪Excel spreadsheet management ▪Software systems management ▪Various additional administration dutuies and customer service duties

Ski Homes Bansko LTD

Jun 2015 – Jul 2020

Bansko, Bulgaria

Office Manager

▪ Advertise all properties for rent in websites like Airbnb, booking.com, homeaway; holiday letting, allchalets, etc. Manage bookings; ▪ Maintain the website and manage the social presence in facebook and instagram; ▪ Communicate with guest; ▪ Sell and organize services like airport transfers, ski hire, ski passes and ski lessons for all guests; ▪ Make sure the property is clean and tidy before the arrival of the guests; ▪ Meet and great the guests;

Explore Bansko LTD

Apr 2013 – Jun 2015

Bansko, Bulgaria

Property Manager

▪ Advertise properties for rent on letting sites like airbnb, booking.com, holidaylettings.co.uk. Manage bookings. Sign contracts with touroperators ▪ Communicate with the owners of the properties by e-mails. Prepare their accounts ▪ Communicate with guest. Sell additional services like transfers, ski hire, ski passes and ski lessons. Sell additional services to owners of the properties ▪ Coordinate maintenance schedule with the maintenance man ▪ Manage the cleaning staff, the maintenance and the reception staff.

Alexander Services LTD

Nov 2010 – Feb 2013

Bansko, Bulgaria

Office Manager

▪ Manage the staff (cleaning team, maintenance team and office assistant) ▪ Manage all aspects of the assigned properties. Inspecting and arranging maintenance to meet standards ▪ Maintain a positive, productive relationship with the owners of the properties. Update their account. Communicate with them by e-mails. ▪ Advertise and market vacant spaces to attract tenants/guests ▪ Sell additional services like property insurances, apartment repairs, apartment decoration, airport transfers, ski hire, ski lessons.

Education

SoftUni Digital

Sep 2019 – Oct 2019

Digital Marketing, Basic level of Content Marketing, E-mail Marketing, Facebook Marketing.

SWU “Neofit Rilski” Blagoevgrad, Blagoevgrad

Jan 2010 – Oct 2011

Master degree of Tourism

SWU “Neofit Rilski” Blagoevgrad, Blagoevgrad

Sep 2004 – Sep 2008

Bachelor degree of Tourism

Stefka Tatarska

Virtual Business Assistant

Skills

Languages