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Stefka Tatarska

Virtual Business Assistant

Bansko, Bulgaria
Virtual Customer Service Administrator at Smart Properties & Investments LTD
Studied Basic level of Content Marketing, E-mail Marketing, Facebook Marketing. at SoftUni Digital
Studied at SWU “Neofit Rilski” Blagoevgrad, Blagoevgrad
Studied at SWU “Neofit Rilski” Blagoevgrad, Blagoevgrad
Joined September 3, 2021



Hello, My name is Stefka. I have a master degree in tourism. I have excellent verbal and written English. I have very good organisation skills with ability to prioritize workload. I am a fast learner, able to multi-task. I have excellent communication skills. I have experience with Canva. I have prepared different kinds of pdf printables and different planners. I have experience with preparing listings for Etsy- (preparation of title, description, keywords, tags, attributes and categories). I have excellent computer skills. I work with MS Word, MS Excel, Power Point, Google Workspace. Feel free to contact me!
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Smart Properties & Investments LTD
Sep 2020 – Present
online job
Virtual Customer Service Administrator
▪Take calls and reply to email enquiries from tenants and landlords and prospective clients ▪Send out invoices, bills and statements and organize payments using the accounting software Xero ▪Log maintenance issues and arrange the tradespersons for jobs ▪Excel spreadsheet management ▪Software systems management ▪Various additional administration dutuies and customer service duties
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Ski Homes Bansko LTD
Jun 2015 – Jul 2020
Bansko, Bulgaria
Office Manager
▪ Advertise all properties for rent in websites like Airbnb,, homeaway; holiday letting, allchalets, etc. Manage bookings; ▪ Maintain the website and manage the social presence in facebook and instagram; ▪ Communicate with guest; ▪ Sell and organize services like airport transfers, ski hire, ski passes and ski lessons for all guests; ▪ Make sure the property is clean and tidy before the arrival of the guests; ▪ Meet and great the guests;
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Explore Bansko LTD
Apr 2013 – Jun 2015
Bansko, Bulgaria
Property Manager
▪ Advertise properties for rent on letting sites like airbnb,, Manage bookings. Sign contracts with touroperators ▪ Communicate with the owners of the properties by e-mails. Prepare their accounts ▪ Communicate with guest. Sell additional services like transfers, ski hire, ski passes and ski lessons. Sell additional services to owners of the properties ▪ Coordinate maintenance schedule with the maintenance man ▪ Manage the cleaning staff, the maintenance and the reception staff.
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Alexander Services LTD
Nov 2010 – Feb 2013
Bansko, Bulgaria
Office Manager
▪ Manage the staff (cleaning team, maintenance team and office assistant) ▪ Manage all aspects of the assigned properties. Inspecting and arranging maintenance to meet standards ▪ Maintain a positive, productive relationship with the owners of the properties. Update their account. Communicate with them by e-mails. ▪ Advertise and market vacant spaces to attract tenants/guests ▪ Sell additional services like property insurances, apartment repairs, apartment decoration, airport transfers, ski hire, ski lessons.
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SoftUni Digital
Sep 2019 – Oct 2019
Digital Marketing, Basic level of Content Marketing, E-mail Marketing, Facebook Marketing.
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SWU “Neofit Rilski” Blagoevgrad, Blagoevgrad
Jan 2010 – Oct 2011
Master degree of Tourism
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SWU “Neofit Rilski” Blagoevgrad, Blagoevgrad
Sep 2004 – Sep 2008
Bachelor degree of Tourism