My name is Stefka. I have a master degree in tourism.
I have excellent verbal and written English.
I have very good organisation skills with ability to prioritize workload.
I am a fast learner, able to multi-task.
I have excellent communication skills.
I have experience with Canva. I have prepared different kinds of pdf printables and different planners.
I have experience with preparing listings for Etsy- (preparation of title, description, keywords, tags, attributes and categories).
I have excellent computer skills. I work with MS Word, MS Excel, Power Point, Google Workspace.
Feel free to contact me!
Smart Properties & Investments LTD
Sep 2020 – Present
Virtual Customer Service Administrator
▪Take calls and reply to email enquiries from tenants and landlords and prospective clients
▪Send out invoices, bills and statements and organize payments using the accounting software Xero
▪Log maintenance issues and arrange the tradespersons for jobs
▪Excel spreadsheet management
▪Software systems management
▪Various additional administration dutuies and customer service duties
Ski Homes Bansko LTD
Jun 2015 – Jul 2020
▪ Advertise all properties for rent in websites like Airbnb, booking.com, homeaway; holiday letting, allchalets, etc.
▪ Maintain the website and manage the social presence in facebook and instagram;
▪ Communicate with guest;
▪ Sell and organize services like airport transfers, ski hire, ski passes and ski lessons
for all guests;
▪ Make sure the property is clean and tidy before the arrival of the guests;
▪ Meet and great the guests;
Explore Bansko LTD
Apr 2013 – Jun 2015
▪ Advertise properties for rent on letting sites like airbnb, booking.com, holidaylettings.co.uk. Manage bookings. Sign contracts with touroperators
▪ Communicate with the owners of the properties by e-mails. Prepare their accounts
▪ Communicate with guest. Sell additional services like transfers, ski hire, ski passes and ski lessons. Sell additional services to owners of the properties
▪ Coordinate maintenance schedule with the maintenance man
▪ Manage the cleaning staff, the maintenance and the reception staff.
Alexander Services LTD
Nov 2010 – Feb 2013
▪ Manage the staff (cleaning team, maintenance team and office assistant)
▪ Manage all aspects of the assigned properties. Inspecting and arranging
maintenance to meet standards
▪ Maintain a positive, productive relationship with the owners of the properties. Update their account. Communicate with them by e-mails.
▪ Advertise and market vacant spaces to attract tenants/guests
▪ Sell additional services like property insurances, apartment repairs, apartment decoration, airport transfers, ski hire, ski lessons.
Sep 2019 – Oct 2019
Digital Marketing, Basic level of Content Marketing, E-mail Marketing, Facebook Marketing.